Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Senior Member of Technical Staff (SMTS) is a high-level senior engineer and you are a performance and scale subject matter expert who drives innovation, designs high-scale automation frameworks, and ensures product reliability. You don't just find bottlenecks—you prevent them through architectural influence, database tuning, and expert root cause analysis

Role:

• Lead performance efforts for multi-team projects. Design traffic models, establish scale goals, and implement sophisticated automation and monitoring strategies.

• Act as the expert in database tuning and system optimizations. Drive design meetings by questioning implementation choices and proposing performant alternatives.

• Rapidly build POCs to test ideas. Lead research spikes and "fail fast" prototypes to address critical scale issues.

• Partner with Product Managers to align features with customer usage patterns. Ensure performance is a core part of the Definition of Done (DoD).

• The Multiplier Effect: Coach AMTS, and MTS engineers. Lead code and design reviews, sharing deep product expertise to elevate the team’s technical bar.

• Manage features from initial design through production deployment and post-release support. Own the resolution of the most complex, systemic performance issues.

Requirements:

• Regular use of AI tools for automation and performance work.

• A good understanding of enterprise architecture principles is strongly preferred

• Experience as a developer building platforms and applications.

• Experience in building automation tools.

• Coding experience in Java, C, Python, Ruby on Rails and knowledge of modular design.

• Deep knowledge of Java and its internals, including JVM performance tuning, GC mechanisms, and familiarity with Java Profiling (e.g., JProfiler, YourKit).

• Expert-level understanding of key performance metrics associated with throughput, latency, memory, CPU, disk & network, and the ability to debug bottlenecks associated with any of them.

• Familiarity with NoSQL data stores and transport systems such as Spark, Storm, Cassandra, Kafka is a plus.

• Hands-on experience in open source load test tools.

• Expert in profiling, instrumentation, load generation tools, and database optimization.

• Proven track record in API design, concurrency, and resource efficiency for massive scale.

• Strong communicator able to present technical findings to both executives and architects.

• Constantly generates and validates new ideas.

• Manages technical debt and provides a long-term vision for performance.

• Excels at Root Cause Analysis (RCA) and complex optimization

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.