Job Description

Software Engineering Manager

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.

We’re looking for a Software Engineering Manager to join our team at our head office in Bracknell, Berkshire. If you enjoy leading teams, delivering high-quality software, and contributing to the development of mission-critical services, we’d love to hear from you.

What we are looking for…

We’re seeking an experienced and capable Software Engineering Manager to lead one of our development teams, working on applications and services that support our global platform.

You’ll combine strong technical expertise with people management responsibilities, guiding your team through the full software development lifecycle while ensuring delivery to a high standard. You will play a key role in developing team capability, maintaining technical quality, and supporting the successful delivery of customer-focused solutions.

This role would suit candidates with a strong background in software development and experience in leading or mentoring engineers, who are looking to take the next step in a structured and professional environment.

Location…

This role is based in our head office in Bracknell, Berkshire.

Key responsibilities of the role…

Team Leadership & Management:

Line-manage a team of Software Engineers, including performance reviews and development planning

Support recruitment activities and onboarding of new team members

Manage performance and provide guidance to support individual and team development

Foster a positive, inclusive, and professional team environment

Delivery & Planning:

Oversee the delivery of software development work to agreed timelines and quality standards

Support resource planning and workload management in collaboration with Product Owners

Facilitate agile ceremonies including planning, refinement, reviews, and retrospectives

Provide regular updates and reporting to senior stakeholders

Technical Oversight & Quality:

Maintain awareness of the technical quality of systems owned by the team

Support the design and architectural direction of more complex initiatives

Ensure development outputs are well-structured, maintainable, and aligned with standards

Drive improvements to development processes, methodologies, and tooling

Software Development Lifecycle:

Contribute to development activities where appropriate, including coding, design, and testing

Support the deployment of new releases and updates to live environments

Ensure appropriate documentation is maintained and shared

Guide the team through all stages of the software development lifecycle

Continuous Improvement & Collaboration:

Contribute to cross-team and departmental initiatives

Identify opportunities to improve team performance, processes, and delivery

Encourage knowledge sharing and collaboration within and across teams

Support the ongoing development of technical and professional skills within the team

About you…

Bachelor’s degree in Computer Science, Engineering, or a related subject, or equivalent experience

Strong experience in software development in a commercial environment (typically 4+ years)

Experience leading, mentoring, or managing software engineers

Experience with programming languages such as C#, JavaScript, or TypeScript

Strong understanding of software development principles, architecture, and best practices

Experience with relational databases (e.g. Microsoft SQL Server, PostgreSQL)

Familiarity with source control systems and CI/CD pipelines

Ability to contribute to technical design and architectural discussions

Strong communication skills, with the ability to explain complex technical concepts clearly

Good organisational skills, with the ability to manage competing priorities

A collaborative and professional approach to leadership and teamwork

About the Company…

Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece, and Australia, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.

Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy – over any channel, anytime, anywhere.

We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.