Job Description

What You Will Do:

Drive technical excellence across multiple GBS solutions

• Participate in technical design reviews to ensure high-quality platforms.
• Develop and implement plans to fill skillset gaps on the team and within the broader global organization
• Contribute to the technical roadmap by identifying gaps in our technical implementation and opportunities for improvement.
• Identify and cross-train technical solution members within the team to provide platform support coverage

Directly manage all work flowing through the team

• Focus on timely delivery/issue resolution while ensuring quality, overseeing work through to acceptance by the originating team/requestor.
• Ensure that all work completed by the team undergoes thorough peer review, testing, and adheres to Ecolab best practices.
• Measure performance of the team through reporting of KPIs and other metrics
• Establish and track key performance indicators (KPIs) to provide insights into team progress, delivery timelines, and individual professional goals.
• Develop and maintain reporting frameworks to communicate team metrics and progress effectively to stakeholders.
• Communicate clear expectations regarding work completion timelines, including prompt communication of any anticipated delays.

Grow talent and manage team composition

• Conduct weekly 1:1s with core team members to support their professional development.
• Make recommendations regarding missing or inadequately staffed skill sets to optimize team capabilities.
• Hire, mentor, and grow passionate individuals who thrive in strong teams and facilitate the onboarding process for new members.
• Provide learning opportunities and guidance for team members.

Minimum Qualifications:

• Bachelor's degree in a relevant discipline (Computer Science, MIS) or equivalent work experience
• Minimum 3 years’ experience managing teams
• 5+ years’ experience supporting global IT technology solutions, where installation, upgrades, coding, performance tuning, support and administration were required
• Experience developing or supporting system integrations, ETL solutions
• Experience with applications running on Windows/UNIX Operating System
• Experience with application and server monitoring tools (SCOM, Elastic, AppDynamics)
• Experience developing and managing SQL databases
• Experience working with third-party support teams and vendors
• Able to act independently, seeking guidance and advice as appropriate

Preferred Qualifications:

• Experience with SAP integrated applications
• Experience with SaaS solutions
• Experience with ServiceNow and ITIL principals
• Experience with Source to Pay or other global business services or shared services pillars
• Experience mentoring and professionally developing software engineers, with a focus on creating formal learning opportunities
• Adaptive to changing priorities and managing multiple tasks effectively
• Strong communication, interpersonal, and project leadership skills, with an ability to articulate and execute a philosophy for building effective, cohesive, and collaborative cross-functional teams
• Ability to think strategically while managing day-to-day execution
• Strong problem-solving skills and attention to detail
• Knowledge of application concepts/make-up such as security, database, servers, networks and cloud & virtualization concepts