Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Software Engineering Lead: Service Now Development, JavaScript, Server - Side Scripting, ITSM

Primary Responsibilities:

• Develop and maintain ServiceNow applications, business rules, script includes, workflows, and platform integrations
• Support business areas onboarding and deliver enhancement requests aligned with business requirements
• Design and implement AI-driven and automation solutions to improve operational efficiency, productivity, and user experience
• Participate in architecture reviews, code reviews, technical design sessions, and solution governance activities
• Support ServiceNow platform upgrades, security remediation efforts, vulnerability management, and compliance initiatives
• Collaborate closely with Product Owners, QA teams, Architects, Operations teams, and other stakeholders to ensure successful solution delivery
• Provide production support, incident troubleshooting, root cause analysis, and timely issue resolution
• Contribute to SaaS migration, cloud modernization, and platform transformation initiatives
• Ensure adherence to best practices, coding standards, performance optimization, and platform governance requirements
• Support Agile delivery processes, including sprint planning, backlog refinement, development, testing, and release activities
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree or equivalent experience
• Experience in github, aware of CICD and code management
• Proven excellent written and verbal communication skills, co-ordination skills

Preferred Qualifications:

• Healthcare Domains exposure
• AI exposure, able to use LLM models etc.
• Airflow exposure
• Experienced ServiceNow professional responsible for designing, developing, administering, and optimizing enterprise ServiceNow solutions
• Experience to partner with cross-functional teams to deliver scalable applications, integrations, automation capabilities, and platform enhancements while ensuring security, performance, operational excellence, and alignment with business objectives

Key Technical Skills:

• ServiceNow Development and Administration
• ServiceNow ITSM Platform
• JavaScript and Server-Side Scripting
• Flow Designer
• REST and SOAP Integrations
• Performance Tuning and Troubleshooting
• Agile/Scrum Methodologies
• DevOps and CI/CD Practices
• Platform Security and Vulnerability Management
• AI and Automation Solutions
• Cloud and SaaS Migration Support
• Technical Design and Architecture Review

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.