Job Description

Join us to shape the future of AI/ML data platforms and make a real impact on how we deliver market-leading solutions. You will collaborate with talented colleagues, solve complex challenges, and help drive strategic change across our organization. At JPMorganChase, you’ll find opportunities for growth, mentorship, and the chance to work with cutting-edge technologies. Your contributions will help us deliver resilient and innovative data solutions that power our business.

As a Site Reliability Engineer in the AI/ML Data Platforms team, you will play a key role in building and supporting scalable, resilient data solutions. You will engage in root cause analysis, production changes, and collaborate with cross-functional teams to drive improvements. You will also mentor team members and partner with colleagues across our global network. Your work will directly impact the reliability and performance of our AI/ML platforms.

Job Responsibilities:

• Develop and support AI/ML solutions for troubleshooting and incident resolution
• Coordinate incident management coverage to ensure effective resolution of application issues
• Collaborate with cross-functional teams to perform root cause analysis and implement production changes
• Apply expertise in application development and support using technologies such as Databricks, Snowflake, AWS, and Kubernetes
• Mentor and guide team members to drive strategic change
• Build tools to automate repeated tasks and reduce operational toil
• Ensure compliance with risk controls and company standards
• Contribute to system design, resiliency, testing, operational stability, and disaster recovery
• Foster a collaborative team environment to achieve common goals

Required Qualifications, Capabilities, and Skills:

• Proficient in site reliability culture and principles, with experience implementing them within applications or platforms
• Skilled in running production incident calls and managing incident resolution
• Experience with observability, including monitoring, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, or Splunk
• Strong understanding of SLI/SLO/SLA and error budgets
• Proficiency in Python or PySpark for AI/ML modeling
• Ability to automate tasks and reduce toil through tool development
• Hands-on experience in system design, resiliency, testing, operational stability, and disaster recovery
• Awareness of risk controls and compliance with organizational standards
• Ability to work collaboratively and build meaningful relationships

Preferred Qualifications, Capabilities, and Skills:

• Experience in an SRE or production support role with AWS Cloud, Databricks, Snowflake, or similar technologies
• AWS and Databricks certifications

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans