Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
Our Applications Engineering team is in the business of trust and reliability. We create, maintain, and operate scalable technology and data solutions that deliver an exceptional experience for our internal and external customers. We embrace Agile principles and values, favor DevOps practices, and view infrastructure as code, all while we create an infrastructure that scales and supports our growth and ambitious vision. This requires a smart, highly collaborative team that can identify, investigate, and implement new technologies to continue securely scaling our global business. The Software Engineer, Sales will develop, and implement Application, Data, and Integration Engineering solutions that run our internal business, as well as evaluate existing components or systems to determine integration requirements and to ensure final solutions meet organizational needs. This role requires deep Salesforce and AI or ML knowledge, integration experience and sound judgment in order to effectively plan and deliver. The successful candidate will own multiple Business Application Projects and will be required to lead or direct the work of others. A wide degree of creativity and latitude is expected! Docusign is growing at an extraordinary pace across all vectors, providing an enormous opportunity for professional growth in this position.
This position is an individual contributor role reporting to the Director, GTM Engineering.
Responsibility
Explore and integrate hyper automation technologies including Al or ML, intelligent document processing, and process mining
Develop backend services and domain logic layers within the Salesforce and other adjacent GTM platforms, treating Apex as a server-side programming environment for enterprise application development
Break down large initiatives into well-defined technical milestones, proactively identifying risks, dependencies, and architectural trade-offs
Provide critical support coverage during month-end and quarter-end business cycles
Build enterprise-grade, code-driven applications using Lightning Web Components and or Angular or React with a strong emphasis on scalable frontend layer and service orchestration
Serve as the primary technical escalation point for complex platform decisions across Sales systems
Own the end-to-end software development lifecycle, including design, development, testing, CI or CD automation, deployment strategies, and production support
Develop and maintain reusable frameworks, shared services, and platform utilities to standardize engineering practices and improve developer productivity
Monitor performance optimization and scalability initiatives, including bulkification, asynchronous processing strategies, and system throughput improvements
Implement observability and reliability patterns, including structured logging, monitoring, alerting, and proactive incident detection and resolution
Drive technical debt remediation and platform hardening, including refactoring legacy code, improving test coverage, and enforcing engineering standards
Partner with product and engineering teams to define and deliver scalable system capabilities and services
Own production system health, including incident response, root cause analysis, and continuous reliability improvements
Contribute to Al-enabled and agent-driven workflows by integrating external Al services into Salesforce workflows
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
Basic
Bachelor's Degree in Computer Science, Management Information Systems, or a related field
5+ years of experience in IT applications emphasizing Salesforce.com configuration, customization, and support
3+ years of experience in Front end
Experience with Salesforce integrations using scripted data loader, web services, cloud or on-premise middleware
Experience with CI or CD tools for Salesforce
Experience working with Salesforce Sales Cloud, Service Cloud, and Experience Cloud
Experience building Aura and or Lightning Web Components
Preferred
Salesforce Platform Developer 1 certification
Demonstrated understanding of requirements gathering, creating and deploying solutions to end users
Experience supporting Salesforce instances with 5000+ users
Proficient in defining intuitive, insightful, actionable, and compelling Einstein Analytics reports and dashboards
Experience with Salesforce or SaaS applications like Eloqua, D and B Optimizer, ZoomInfo, and Outreach
Superior communication and interpersonal skills
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California: $133,900.00 - $208,725.00 base salary
This role is also eligible for the following:
Global benefits provide options for the following:
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
Applicant and Candidate Privacy Notice
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
EEO Know Your Rights poster
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign IAM, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
