Arch Capital Group Ltd.

Software Engineer Level III-ServiceNow Developer (Nigh shift)

Arch Capital Group Ltd.  •  Republic of the Philippines (Onsite)  •  16 hours ago
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Job Description

Company Description

AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.

Job Description

Schedule: Night Shift

The ServiceNow Developer is responsible for the design, development, and unit testing of ServiceNow catalog Items, custom applications, automation, and integration solutions. The candidate will engage with Business Analysts and SMEs to perform detailed requirement analysis. The candidate will provide production implementation and post-production support for ServiceNow modules and features such as Catalog Items, scoped applications/custom applications, Now Assist AI, Otto, Intelligent Workflow Automation, and other aspects of ServiceNow.

Job Responsibilities:

  • Design, architecture, maintenance, and enhancement of Catalog items.
  • Configure, customize, and support Now Assist AI capabilities (e.g., generative AI search, predictive intelligence, virtual agent, case/incident summarization, and text-to-workflow features) across relevant ServiceNow modules.
  • Create and maintain the current state of the ServiceNow platform architecture documentation, including AI-enabled agentic workflows.
  • Communicate and collaborate with non-technical stakeholders to gather requirements, analyze the impact of new requirements, and configure the new requirements on the ServiceNow platform as per ITIL best practices.
  • Develop technical design documents.
  • Create well-structured test plans and coordinate testing activities, identify, document, and track software defects. Perform and facilitate regression testing of resolved defects.
  • Translate technical complexities to non-complex and simple terms for project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.
  • Support ServiceNow upgrades planning and execution.
  • Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules or major releases.
  • Participate in the configuration and customizations, as needed, based on customer needs.
  • Participate in and contribute to an agile-based work intake and output delivery process that will support service provision and delivery in an iterative manner.

Qualifications

Required Skills:

  • 5 – 8 years professional work experience
  • At least 3 years experience in ServiceNow development.
  • Proficient in JavaScript-based design, development, and implementation of ServiceNow solutions for IT Service Management (ITSM), including Incident, Change, Service Request / Service Catalog, Knowledge, Problem, CMDB, and Service Portal.
  • Experience or familiarity with Now Assist AI or other ServiceNow generative AI capabilities is a strong plus.
  • Experience with server-side and client-side scripting on the ServiceNow platform, including Business Rules, Client Script, Script Include, UI Policy, UI Actions, and UI Pages.
  • Experience with ServiceNow technologies such as Workflow/Flow Designer, Workspace, ServiceNow Studio, UI Builder, Reports, Email Notifications, Email Inbound Actions, SLAs, ACLs, GlideRecord, GlideAjax, and GlideSystem.
  • Fundamental understanding of key technologies relevant to ServiceNow integration solutions, including HTML, CSS, JSON, XML, SSO, SAML, SSL, Web Services, REST, JSON, SOAP, LDAP, JDBC, and ODBC.
  • Experience in working on automations and enterprise integrations in ServiceNow with API, IntegrationHub/Orchestration/Workflow Data Fabric, and other similar technologies.
  • Ability to work with stakeholders with different backgrounds and levels of technical knowledge and come up with technical requirements and design.
  • Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization.
  • Must be willing to work night shift.
  • Knowledge of ITIL methodologies and processes is a plus.
  • Experience in Customer Service Management (CSM) is a plus.
  • Experience in Configuration Management Database (CMDB)/Discovery/Service Mapping is a plus.
  • Familiarity with A2A-based and MCP-based AI integration is a plus.
  • ServiceNow Administrator (CSA)/Implementation Specialist (CIS)/Developer Certification/ITIL Foundation certification is a plus.
  • Knowledge in Agile Development and JIRA is a plus.
  • Micro-certification in AI / GenAI capabilities is a plus.

Technical Skills

  • JavaScript
  • HMTL/CSS
  • REST
  • ServiceNow Flow Designer
  • ServiceNow Service Catalog
  • Now Assist AI
  • JSON

Additional Information

BS in Computer Science, Information Technology, Computer Engineering, Information Management, or related discipline.

Arch Capital Group Ltd.

About Arch Capital Group Ltd.

Arch is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, with corporate headquarters in Bermuda.

Our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Since our formation in 2001, Arch has grown organically, by building capacity in diverse lines of insurance, and through targeted acquisitions of businesses that enhance our offerings and fit our culture.

We see our employees as our greatest asset and we’re deeply committed to doing what’s right for our people and the communities where we live and work. That’s why we offer what matters to our expanding, diversifying team — from a collaborative and creative environment, to professional growth opportunities and forums to advocate for one another and spark change.

As a corporation, we support initiatives to improve housing, education and equity around the world. At the same time, we encourage our employees to give to the causes that matter to them by providing Volunteer Time Off and Matching Gifts programs.

Whether you’re looking for an insurance solution, a place to grow your career or simply to better understand what we offer our shareholders, we’re glad you’re here.

ATTENTION JOB SEEKERS

Arch Capital Group Ltd. (Arch) and its affiliates take your interest in working here very seriously.

If you receive a communication or email, please be vigilant to fraudulent activity asking you to submit any personal information. DO NOT send money or share any details with someone suggesting they can provide employment with Arch. Your information should only be entered into our official job portal.

Please know the following about our interviewing and hiring practices:

We never make job offers without a formal interview process. We never ask you to send money of any kind.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Bermuda (Pembroke, BM
Year Founded
Unknown
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