Are you someone who has the passion and drive to join a team building the planet's best customer experience platform?
We're a high-growth Australian enterprise SaaS business, and we're looking for someone ready to grow fast, contribute meaningfully, and be part of a team solving real customer challenges that are reshaping how businesses operate. Resonate is an Australian SaaS company with an enterprise Customer Experience (CX) platform. Our Voice of Customer and Voice of Employee solutions leverage machine learning, text analytics, and data visualisation to deliver actionable insights to leading companies across the region. On the heels of market expansion, Resonate is hiring a Software Engineer Intern to accelerate our product development efforts.
Role: Software Engineer Intern
Key Responsibilities:
Work within an Agile development process alongside Product Designers, Customer Success Managers, Software Engineers, and QA Engineers Design, implement, and test software features and configuration changes throughout the deployment lifecycle Maintain software configuration in line with design documentation Follow established coding standards and development procedures
Requirements
Technical Skills:
Currently completing or recently completed a tertiary qualification in Software/Computer Engineering, Computer Science, Electronics, or a related discipline Solid software engineering fundamentals, including algorithms and data structures Proficiency in at least one object-oriented programming language (e.g. C# / .NET) Familiarity with relational databases and SQL, with the ability to write basic to intermediate queries Exposure to front-end frameworks such as Vue.js or similar is a plus Understanding of modern development workflows including source control (Git) and exposure to CI/CD pipelines is a plus
Soft Skills:
Strong customer-centric mindset, you understand and prioritise the end user's needs
Self-driven and ambitious, you're willing to take on responsibility and grow with the company Clear communicator, comfortable working across cross-functional teams Passionate about learning and staying current with emerging technologies, especially in the AI space Comfortable in a fast-paced, hands-on scale-up environment
Your Vision + Our Platform = Brand Advocates
All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates.
Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line.
Resonate is the leading Australian Voice of the Customer (VoC), Voice of the Employee (VoE) and NPS Management software provider. Through a structured methodology, Resonate.CX's platform is designed to systematically improve customer experience.
We’ve built one of the world’s leading VoC, VoE, and Experience Management – platforms that empower delightful experiences and drive revenue for our customers across industries, for brands that want to take the lead using the “experience advantage.”
