Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

American Express Ads, Offers, and Dining Technology brings together our advertising, offers, and dining platforms to elevate the Membership experience. The team drives the expansion of Amex Offers, the development of innovative digital advertising capabilities, and leads the end-to-end technology integration and platform development of our dining services to create seamless connections between diners, restaurants, and the broader American Express Membership ecosystem.

As part of Team Amex, you’ll experience a culture built on innovation, shared values, and an unwavering commitment to back our customers and colleagues. You’ll have the support, flexibility, and autonomy to make an impact while helping shape the future of how people discover, book, and enjoy dining experiences worldwide.

• 5+ years of experience working as an engineer, preferably in a mix of fast-paced startup environments and large corporate environments
• You are a self-starter but very comfortable working closely with a team
• You are comfortable working with stakeholders outside the Engineering team including our Compliance, Information Security, Product, Sales and Account Management teams
• You are capable of coordinating with Application Support, SRE, and Engineering teams to minimize MTTD and MTTR
• You have the ability to collaborate with remote peers across timezones, multi-tasking ticket completion and avoiding mental blockers
• You have excellent written and verbal communication skills, including technical documentation and UML diagramming
• You have strong Linux fundamentals and scripting experience, preferably BASH and/or Python
• You have a solid understanding of DNS, TLS, and networking architecture

You have strong expertise with the following:

• Cloud Infrastructure, preferably AWS and GCP
• Containerization and Orchestration, notably Helm, ArgoCD, Istio, KEDA, on EKS/GKE
• Monitoring and Logging utilties, preferably DataDog or some mix of Prometheus, Grafana, Dynatrace, Splunk
• CI/CD Tools, preferably Jenkins and GitHub Actions
• Infrastructure as Code, preferably Terraform
• Configuration Management, preferably ansible
• Build tools, notably Packer and Docker
• CLI Scripting, especially to enhance all of the above
• A passion for learning new tools as the ecosystem evolves and helping others adapt
• Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Big PLUS if you have:

• Computer-related BS or MS degree or other technical discipline
• Experience with On-Call rotations, incident response and postmortems
• MySQL or MariaDB or other Basic SQL Skills (especially Performance Tuning)
• Experience building compliant solutions for international markets
• History of building and maintaining systems at large scale
• A history of documenting projects upon completion and reviewing and updating regularly

Our team must be able to demonstrate technical, functional, leadership and business core competencies as well as have most, if not all, of the following:

• Agile Practices and/or Kanban Timeboxing
• Programming Languages and Frameworks
• Analytical Thinking
• Business Product Knowledge
• MicroService Architectures
• Jira or other project management tool
• Confluence, Markdown and/or other documentation tools
• Basic NoSQL knowledge: MongoDB, DynamoDB, etc
• Knowledge of a few of the following: NGINX, Redis, Kafka, ELK, Snowflake

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.