Job Description

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Our Global Banking & Markets division serves mid- to large-sized corporations and institutional clients worldwide. It is comprised of Business Banking, Global Commercial Banking, Global Corporate & Investment Banking, Global Markets and Wholesale Credit. Aligned with these client-facing groups are Global Capital Markets and Global Research. TWO is the process initiative aiming at enhancing the synergy between users and technology. Connects have been happening across users to ideate, develop and implement the ideas from ML, productivity enhancements.

Job Description: -

Responsible for developing and delivering software requirements to accomplish business goals. Ensures that software is developed to meet functional, non-functional, and compliance requirements. Codes solutions, unit tests, and ensures the solution can be integrated successfully into the overall application/system with clear, robust and well-tested interfaces. Familiar with development and testing practices of the bank. Contributes to story refinement/defining requirements. Participates and guides team in estimating work necessary to realize a story/requirement through the delivery lifecycle. Performs spike/proof of concept as necessary to mitigate risk or implement new ideas. Codes solutions and unit tests to deliver a requirement/story per the defined acceptance criteria and compliance requirements Utilizes multiple architectural components (across data, application, business) in design and development of client requirements. Assists team with resolving technical complexities involved in realizing story work. Helps in fine tuning the system from performance standpoint and manages system administration functions. Helps in efficient running of lower environment and production environment including contributing to upgrades. Contributes to existing test suites (integration, regression, performance); Analyzes test reports, identifies any test issues/errors; Triages the underlying cause. Documents and communicates required information for deployment, maintenance, support, and business functionality. Participates, contributes and can coach team members in the delivery/release (CI-CD) events. e.g. branching timelines, pull requests, issue triage, merge/conflict resolution, release notes

Responsibilities

• Overall responsibility for the governance and oversight of the Enterprise Software Development Lifecycle (eSDLC). Supports & guide AML team in applying best practices throughout the analysis, estimation, design, and deployment of new software and systems.
• Individual is responsible for end-to-end ownership of the architecture and design of the PEGA PRPC implementation or Pega packaged solutions like Pega CLM implementation
• Technical design for the Pega implementation based on the Business process defined with the Overall ownership of the technical design document for the program
• Rule set design and governance to ensure the rule sets are developed appropriately in the respective layers to align with ‘enterprise’s re-usability’ needs
• Perform code reviews and ensure the solution is compliance with Pega guardrails with a healthy guardrail score, review alert logs
• Devise rule set versioning strategy, branching strategy and Manage rule set versioning, release management and the deployment processes.
• Review Infrastructure requirements, Sizing and Estimation
• Work with the administration and development teams to ensure that designs effectively accommodate long-term maintainability, supportability, robustness, and scalability of software solutions
• Keep abreast of patches including minor and major version releases
• Regular deployments from non-production through production environments
• Evaluating merits and risks of upgrades; coordinating with appropriate staff to execute patches to deployed applications; monitoring day-to-day operational health of deployed applications
• Responsible for maintaining operational health of PEGA application
• Responsible for updating appropriate system level documentation and knowledge base documentation
• Advise development team on performance improving solutions
• Act as an application manager for ensuring the appropriate enterprise requirements are managed for a risk-free environment
• Ability to juggle multiple demands and reprioritize as necessary to align with changing business objectives
• Exceptional verbal and written communication skills
• Excellent listener, with a positive and collaborative attitude who possesses skills in conflict-resolution, behavior influencing and leadership
• Must have the ability to work independently with minimal supervision
• Self-Motivated and induce positivity across organization.

Requirements

• Education- B.E./ B Tech / M.E./M Tech; M.C.A [with B.Sc., B Com, BBM] ; M.Sc. (Computer Science, IT, S/W, Mathematics, Electronics, Physics, Statistics)
• Certifications if any- CSA, CSSA, LSA(Optional)
• Experience Range- 8 -11 years of experience in PEGA

Foundational skills:

• Experience in Pega PRPC -Process Flows, Activities, Harness, Sections, Decision Table, Data transforms, Agent and activity, Reporting
• Should have PCSSA (Pega Certified Senior System Architect) certification, CLSA good to have
• Should have hands on experience in end-to-end PRPC lifecycle - design, development, coding, testing and debugging skills in PEGA 8.x
• Expertise in PRPC Integration with external systems in an enterprise environment.
• Knowledgeable in Estimation, Performance Tuning and Deployment process.
• Strong Troubleshooting and performance optimization skills
• Experience in adopting Pega applications with CICD tools.
• Preferred to have experience with distributed development teams which span multiple geographies, time zones and cultures
• Detail-oriented with strong analytical skills
• Ability to drive collaboration and manage conflict
• Ability to adapt to frequent changes

Desired skills

• Experience in Case Management, Client Life cycle Management (CLM) a plus
• Experience in SQL, Performance insights
• Experience in J2EE application development is a plus
• Experience in RPA, AI, ML, NLP is a plus
• Pega LSA (Lead System Architect) is a Plus.

Work Timings- 10:00 AM – 7:00 PM

Job Location- Hyderabad / Mumbai