Job Description

About Wati

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.

Trusted and loved by over 16,000+ customers across 190+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.

In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.

Our Platform
The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.

Our Backing & Partnerships
Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.

About the Role

We are looking for a Software Engineer III – Agent Integration to build and scale Wati’s integrations with the emerging AI agent ecosystem.

In this role, you will develop APIs, tools, and integration layers that allow AI agents to interact with Wati’s conversational platform. This includes enabling agents to access messaging capabilities, automate customer engagement, and orchestrate business workflows.

You will work on building agent-native interfaces, including tool APIs, MCP-compatible integrations, and context-aware workflows that allow agents to operate effectively within real business environments.

This role sits at the intersection of AI agents, developer platforms, and conversational business workflows.

What You Will Do

• Build agent-facing APIs, SDKs, and integrations that allow AI agents to interact with Wati’s messaging platform

• Design and implement agent tool interfaces, including support for MCP (Model Context Protocol) and other agent integration standards

• Develop systems that support context engineering, enabling agents to access conversation history, customer data, and business context

• Build scalable architectures that support AI-driven workflows and automation across messaging, CRM-like workflows, and business processes

• Collaborate with product and platform teams to enable AI-native product capabilities powered by agent interactions

• Ensure reliability, performance, and scalability of agent integration infrastructure

Requirements

• 5+ years of software engineering experience, with strong backend development skills

• Experience building APIs, developer platforms, or integration frameworks

• Familiarity with AI agent architectures, tool calling, or LLM-based systems

• Experience with MCP, agent tooling, or AI workflow orchestration is a strong plus

• Understanding of context engineering, prompt design, or structured tool interfaces for LLM systems

• Familiarity with modern cloud architectures and distributed backend systems

• Strong problem-solving ability and ability to work in fast-paced environments

• Ability to understand real business workflows such as customer engagement, messaging operations, or sales automation

Behavioural Expectations

• Strong ownership and bias for action in a fast-moving environment

• Proactive, self-driven, and comfortable working across teams to drive outcomes

• AI-native mindset, actively experimenting with agent frameworks, AI tools, and emerging technologies