Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.
The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.
We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.
Learn more at https://www.avaya.com
Job Code: 00194008
Job Family: Research and Development
Job Function: Software Engineering
• Job Title: Cloud Operations Engineer (Software Engineer)
• Location: Irving, Texas, USA
• Business Function: Solutions & Technology
• Reports To: Senior Manager of Cloud Operations and Support
• Role Type: Individual Contributor
Monitor, manage, and troubleshoot public cloud-based infrastructure (AWS/GCP/AZURE) including virtual machines, virtual networks, storage, and backups. You must have the ability to plan and implement changes to the cloud platform infrastructure, microservices, and applications in accordance with the Cloud Change Management process. You should be the go-to person for troubleshooting, debugging, and technically leading the team in day-to-day activities as well as mentoring others.
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About the Opportunity
Avaya is looking for an experienced Cloud Operations Engineer to join our Solutions and Technology business unit. As a member of the core R&D and operations wing, you will maintain real-time communication infrastructure and solutions deployed in the cloud. You will work closely with Reference Architecture, Automation, and Development teams to ensure reliable functioning of cloud services.
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About the Responsibilities
• Ensure the cloud platform is always stable, up, and running.
• Maintain continuous availability, durability, and scale of the platform.
• Troubleshoot, debug, and provide technical leadership and mentoring.
• Perform command-and-control activities for service restoration.
• Participate in 24x7 support for internal and external customers.
• Conduct post-incident reviews and follow-up on incident resolution.
• Assist stakeholders with application deployment and implement security remediations.
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About the Requirements
• Experience: 8+ years of industry experience with at least 3 years of hands-on experience in cloud operations and maintenance.
• Cloud Platforms: Extensive knowledge of AWS, GCP, or AZURE.
• Technical Skills: Experience with Linux/Windows, monolithic or microservice architectures, and migrating enterprise-class infrastructure to the cloud.
• Tools: Proficiency with monitoring tools like Prometheus, Grafana, Datadog, or ELK.
• Orchestration: Hands-on experience with Kubernetes, CNIs, and load balancers.
• Automation: Experience with infrastructure design and automation using scripting, Ansible, or Terraform.
• Education: BE / B.Tech or ME / M.Tech.
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Avaya Benefits
• Well-Being: Comprehensive medical, dental, and vision insurance.
• Recharge: Generous time-off policy.
• Learning: Access to on-demand platforms and funded cultural immersion programs.
• Stock Purchasing: Opportunity to purchase company stock at 15% below fair market value.
• Flexibility: Full-time role with work-from-home flexibility and little to no travel.
3 years experience at the Engineer Two level or 5 – 8 years total experience
Bachelor degree or equivalent experienceMaster degree or equivalent experience
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.
At Avaya, we give our customers the freedom to take their business in the directions that benefit them most. We provide the paths for both customers and their employees where every moment big and small can drive in the moment, memorable experiences. The journey is theirs at the pace that makes sense for them with the innovation without disruption they need now and the solutions they can invest in the future.
