Job Description

At Helpshift, we have 5 Leadership Principles that we integrate into our every day, and use to guide us in our goals.These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success:

• Power of Partnerships: We collaborate with our clients as an extension of their team. With shared passion and purpose, we proactively support them in bringing their stories to life.
• One Keywords: We believe in a network with efficiency at its core. Combining the strength of a global platform with the agility of local studios creates our superpower.
• Raise the Game: We embrace technology, innovation and our entrepreneurial spirit to help our clients and the industry thrive. Leveraging the sum of our experience brings new value to gaming and beyond.
• Embrace an Open World: We champion diversity of talent and ideas from every corner of our global community. Inclusivity makes us stronger and enables us to deliver world-class entertainment creation to our partners.
• Trust through Transparency: We pursue open and honest relationships with our people, clients and communities. Clear and authentic communication is foundational as we create success together.

About you:

• 4+ years of medium/large scale server-side software development experience.
• Excellent verbal and written communication skills.
• Thorough knowledge of CS fundamentals: Data structures, time complexity of algorithms.
• Knowledge of Posix compliant Operating Systems (we develop on Mac OS X and deploy on GNU/Linux).Comfortable using CLI tools for achieving day-to-day tasks.
• Experience in writing Unit, Functional & Regression tests. Knowledge of generative testing is preferred.
• Bachelor's Degree in Computer Science (or equivalent).

Requirements

• Experience in working with a distributed version control tool. (We use Git)Knowledge of functional programming is a plus. (We use Clojure)Knowledge of the JVM is a plus.
• Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale is good to have.
• Experience with benchmarking systems for performance, failure detection is good to have.

Projects you may work on:

• Work on a chatbot conversation engine scaling to millions of conversations per day.
• Design and build workflows a highly scalable & resilient system for automatically routing issues based on events. Every issue interaction will pass through this system.
• Design & implement APIs for features to be consumed internally in the agent dashboard as well as external facing APIs to enable integrations.

Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India

Closing:

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.