Job Description

Overview

The Microsoft 365 Intelligent Conversation and Communications Cloud (IC3) powers billions of real-time interactions across Copilot experiences, Microsoft Teams, Dynamics, and solutions built on Azure Communication Services. Operating across 25+ global regions, our messaging platform processes billions of messages daily and supports hundreds of millions of users, including 400M+ monthly active users across Copilot and Teams products. In IC3, we’re building Copilot and Teams messaging capabilities that turn conversations, meetings, and everyday interactions into shared understanding, lasting knowledge, and action. Join us to shape how agents participate in collaboration and help teams carry work forward.

We are building the next generation of messaging infrastructure at the intersection of distributed systems and AI.

Our mission is to evolve messaging beyond communication into a foundational AI capability, providing the real-time conversational context and memory that enable Copilot and intelligent agents to deliver richer, grounded, multi-turn experiences.

This creates unique engineering challenges: building globally distributed systems with high throughput and low latency while meeting demanding requirements for reliability, security, privacy, compliance, data sovereignty, and cost efficiency.

If you are excited about large-scale distributed systems, real-time data, and building infrastructure for AI-powered experiences, this is an opportunity to have impact across some of Microsoft's most important products.

Responsibilities

As a Software Engineer on the IC3 Messaging team, you will:

• Shape human agent collaboration: Work on Copilot and Teams messaging experiences that turn conversations, meetings, and shared work into understanding, decisions, and action.
• Build infrastructure for AI-powered experiences, enabling conversational context to support grounding, retrieval, and intelligent experiences.
• Help evolve how the team builds with AI, championing agentic development practices and sharing repeatable patterns that improve engineering velocity and quality, as well as training and evolving AI to assist with non-coding scenarios such as site reliability engineering, support and administration.
• Move fast and deliver continuously with the highest quality.
• Design for trust: Embed privacy, permissions, governance, and safe disclosure into human agent interactions.
• Design, build, and operate distributed services at scale, focusing on performance, reliability, security, and efficiency.
• Own features end to end, from design and implementation through testing, deployment, telemetry, and production operations.
• Make engineering decisions using data and telemetry, balancing scalability, reliability, performance, maintainability, and cost.
• Operate what you build, participating as a DRI to diagnose issues, restore service health, and improve reliability based on production learnings.
• Collaborate with engineers and partner teams across Microsoft to deliver cohesive end-to-end capabilities.
• Take increasing ownership of ambiguous technical problems and contribute to the evolution of our platform and architecture.

Qualifications

Required Qualifications

• Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

Job Requirements: Other & Additional

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Master's Degree in Computer Science or related technical field AND 3+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
• AI infrastructure, information retrieval, grounding, or conversational systems.
• Distributed systems or large-scale cloud services.
• Azure or other cloud platforms.
• High-throughput, low-latency backend systems.
• Storage, caching, event-driven, or real-time data systems.
• Service reliability, observability, DevOps, or incident response.
• Performance and cost optimization.
• Experience with modern AI technologies, including Generative AI, LLMs, RAG-based solutions, and cloud-scale data platforms.
• Ability to apply AI-driven innovations to improve developer productivity, operational efficiency, and customer experiences.

Software Engineering IC3 - The typical base pay range for this role across Canada is CAD $85,800 - CAD $169,300 per year.

Find additional pay information here:

https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Software Engineering IC3 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 85,800 $ CAD à 169,300 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:

https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.