Job Description

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Servicing Experiences Technology (SET) organization enhances Servicing Experiences by building smarter platforms with seamless automation and AI-driven insights- empowering Colleagues and Customers alike.

• Contribute as an active member of an Agile development team, driving consistent engineering practices related to development standards, testing, documentation, and shared tooling.
• Design, develop, and maintain high-quality Java-based applications and services, dedicating most of the time to coding, unit testing, and automated test development within sprint cycles.
• Develop and optimize high-throughput data pipelines to improve system efficiency, reliability, and scalability.
• Collaborate with cross-functional engineering teams and stakeholders to deliver multi-system initiatives and platform integrations.
• Design, implement, and maintain CI/CD pipelines to support continuous integration, automated testing, and reliable software delivery.
• Develop automation frameworks for application build, deployment, and operational processes to improve release velocity and system stability.
• Build a deep understanding of system architecture and integrations across platforms within the supported business domain.
• Continuously refactor and improve code quality, maintainability, and performance while applying modern software engineering best practices.
• Identify opportunities to adopt innovative technologies, frameworks, and engineering approaches that improve developer productivity and system quality.
• Provide operational support for applications to ensure high availability, reliability, and performance in production environments.
• Collaborate effectively across teams to drive engineering excellence, influence technical decisions, and challenge the status quo with a continuous improvement mindset.
• Leverage modern developer productivity tools, including Generative AI-assisted development tools, to accelerate coding, debugging, documentation, and testing while maintaining high standards of code quality and security.
• Utilize AI-powered engineering tools to assist in code generation, test automation, documentation, and system analysis to improve engineering efficiency.

• Bachelor’s degree in computer science, Information Systems, Engineering, or a related technical field (or equivalent practical experience).
• 5 + years of professional experience in software development with exposure to modern development practices.
• Hands-on experience in Java development. asynchronous programming, including building scalable distributed applications.
• Hands-on experience in Python Development and contact center applications
• Experience working with NoSQL databases such as Couchbase and In-memory cache like Redis
• Knowledge Big Data Technologies, front-end technologies such as React is a plus.
• Hands-on experience with automated build and release management tools such as Git, Gradle/Maven, and CI/CD platforms like GitHub Actions.
• Strong understanding of software engineering fundamentals including code quality, testing, and performance optimization.
• Demonstrated ability to proactively identify opportunities for system improvements and technical innovation.
• Strong communication and collaboration skills with the ability to work effectively across teams and influence technical outcomes.
• Willingness to continuously learn and adopt new technologies, tools, and engineering practices.
• Familiarity with AI-assisted development tools (e.g., GitHub Copilot, ChatGPT, or similar) to improve development productivity and code quality.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.