Job Description

About Us:

Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service product, companies can resolve issues efficiently, boosting customer satisfaction in the process. Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on 2 billion+ devices worldwide and serves more than 820 million active consumers. Some numbers that illustrate our scale:

• 85k/RPS
• 30ms response time
• 300 GB data transfer/hour
• 1000 VMs deployed at peak

We are looking for an ambitious, experienced, driven and solution orientated individual that thrives in a fast-paced, cutting-edge, technology-driven environment. You will be an integral part of our product and platform development team, collaborating with multiple teams to deliver high-quality and highly scalable products.

Responsibilities:

• Design and develop product features that are delivered to 820M monthly active users and can scale to 100K+ RPS.
• Take ownership of the product features and be responsible for its quality.
• Write clean code with proper test coverage.
• Review others’ code and ensure that it is up to organization standards.
• Mentor junior members of the team.
• Build reusable modules and libraries for future use.
• Optimize application for maximum speed and scalability.
• Participate in the hiring process.
• Keep calm and learn every day.

Requirements

About you:

• 4+ years of medium to large scale server-side software development experience.
• Strong working knowledge of a backend programming language like Clojure and Java in production.
• Thorough knowledge of CS fundamentals: Data structures and time complexity of algorithms.
• Knowledge of system design and architecture.
• Experience in working with one or more of MongoDB, Redis, Elasticsearch, Kafka, and Postgresql at scale.
• Knowledge of Posix compliant operating systems (we develop on Mac OS X and deploy on GNU/Linux).
• Comfortable using CLI tools for achieving day-to-day tasks.
• Experience in writing unit and integration tests.
• Excellent problem-solving skills and a proactive approach to issue resolution.
• Excellent verbal and written communication skills.
• Bachelor’s degree in Computer Science (or equivalent).

Nice to have:

• Knowledge of frontend development and tools, especially JavaScript and React.
• Knowledge of functional programming is a plus (we use Clojure).
• Experience with benchmarking systems for performance, and failure detection.

Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India

Closing:

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

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