Job Description

Purpose of Position

• The Software Engineer, Digital Commerce Product will be responsible for the design, development, enhancement, and support of CASETiFY’s next generation eCommerce and digital commerce systems. The incumbent will work closely with the Engineering Manager, product managers, designers, business stakeholders, and external vendors to deliver high-quality, scalable, and customer-focused digital solutions that support business growth.
• The incumbent is expected to bring solid hands-on development experience in customer-facing digital products, with practical exposure to eCommerce and digital commerce journeys such as storefront, checkout, promotions, order flows, mini-programs, and mobile applications in a fast-paced and dynamic environment.

• Design, develop, test, and support customer-facing digital commerce solutions across eCommerce platforms, mini-programs, mobile applications, and related digital channels,
• Work closely with the Engineering Manager and cross-functional teams to translate product roadmap and business requirements into high-quality technical solutions,
• Participate in the development of next generation digital commerce capabilities covering areas such as storefront, product discovery, cart, checkout, promotions, customer account, payment, order status, and post-purchase experience,
• Collaborate with product managers, designers, QA, architects, other engineers, and external vendors to deliver reliable and scalable product features,
• Support integration with enterprise and third-party platforms such as CMS, CRM, OMS, payment gateways, marketing tools, analytics platforms, and logistics-related systems,
• Write clean, maintainable, and well-documented code in accordance with engineering standards, development guidelines, and best practices,
• Participate in code reviews, testing, debugging, and release activities to ensure product quality and smooth delivery,
• Troubleshoot and resolve technical issues, defects, and performance bottlenecks in a timely manner,
• Contribute to system scalability, performance optimization, security, and operational stability across customer-facing digital products,
• Work with internal technology teams and external vendors to support delivery alignment, issue resolution, and technical coordination,
• Support production monitoring, incident investigation, root cause analysis, and continuous improvement initiatives,
• Actively participate in agile ceremonies, sprint planning, estimation, team collaboration, and knowledge sharing to strengthen engineering quality and delivery effectiveness.

Requirements

• Strong hands-on software development experience with 3+ years of relevant working experience
• Practical experience in developing customer-facing digital products such as eCommerce platforms, mini-programs, websites, or mobile applications
• Good understanding of digital commerce and D2C customer journeys, including storefront, product catalog, cart, checkout, payment, promotions, and order lifecycle
• Solid understanding of modern software engineering practices including coding standards, API integration, testing, debugging, version control, and release support
• Experience in working with front-end and back-end integration for web or app-based customer experiences
• Familiarity with enterprise and third-party integrations such as CMS, CRM, OMS, payment gateways, analytics tools, or marketing platforms is preferred
• Good problem-solving skills with the ability to troubleshoot technical and functional issues effectively
• Able to work collaboratively with engineering managers, product managers, designers, QA, vendors, and other stakeholders in agile delivery environments
• Good understanding of performance optimization, maintainability, and secure development practices
• Strong sense of ownership, accountability, and willingness to learn
• Known for promoting quality, teamwork, and continuous improvement
• Experience in eCommerce, retail, omnichannel, or other consumer-facing digital businesses is preferred
• Familiarity with mini-program ecosystems, app-related development, or modern digital commerce frameworks is a plus
• Experience in multicultural and fast-paced environments is preferred
• Happy to work in a buzzing multicultural environment
• Proficient in spoken and written Cantonese and English