Job Description

• Employ innovative thought and automation to improve workflow, efficiency, and productivity
• Perform a variety of complicated tasks and provide support for escalated trouble tickets, in support of our internal customers and partners
• Design, build, and support Internal Applications, DevOps pipelines, and create new ones, assist the entire USGov Team
• Work with waterfall & in a scrum or sprint lifecycle using a work item/ticketing queue to manage work
• Ability to take a project or task from inception to completion, understanding when to escalate
• Support Production Environments as a part of a 24x7x365 on call rotation to ensure availability, resiliency, and performance meets our SLAs
• Troubleshoot and debug C#/ASP.NET applications and/or PaaS service failures
• Continuously maintain and/or improve the security of client environments and customer data
• Collaborate with customer service, professional service, project/program/product managers, and engineers to ensure critical and time-sensitive projects run smoothly to achieve business outcomes
• You are a passionate, continuous learner who keeps up with relevant, latest trends, technologies and tools in the industry
• Deploy, configure, secure, and monitor various Azure services using Ansible, Terraform, Azure DevOps pipelines, or Azure ARM Templates
• Performs other job-related duties as assigned, such as assist with evidence collection during audits
• Comprehensive knowledge of one or more of the following languages and patterns: C#, C++, ASP.NET, MVC, Java, JavaScript, Python, Web API, and Microsoft SQL
  • Create, update, and maintain documentation for systems, processes, procedures, and infrastructure configuration

• Thorough knowledge in developing code that is maintainable, secure, scalable, robust, upgrade safe, and considers the “Edge Cases”
• Should have exceptional written and verbal communication skills, with the capability of taking complex, often technical, concepts and explaining them to those with little technical knowledge
• Thorough automation creation experience with proficiency in PowerShell, JavaScript, Linux/BashShell, Ansible, Terraform, and JSON/YAML
• Thorough knowledge of cloud concepts, mission critical cloud first infrastructures, applications, services, storage, compute, and networking components (preferably in Microsoft Azure)
• Solid C#, ASP.NET, IIS, and application debugging skills
• Working experience with automation of serverless and container technologies (Azure Function Apps, Kubernetes Service (AKS), and Docker)
• Strong Windows and Linux Systems, network and IIS administration skills
• Should have a customer-centric attitude and does not mind taking ownership of issues from others and driving them to completion
• Thorough experience with systems automation and platform engineering to create, manage, and monitor cloud-based systems and versioned application deployments
• Thorough experience working in rapidly changing environments and working independently with multiple teams to clarify, validate, execute software requirements
• Familiarity with compliance standards (HIPPA, PCI, PCI DSS, ISO 27001, NIST, FedRAMP, CMMC, IL3-5, etc.)
• Interest in Artificial Intelligence/Machine Learning, GenAI, and AI-driven solutions that power our contract intelligence platform
• General knowledge of Microsoft/Azure SQL Programing, data tools, always-on, performance, stored-procedures, schema, and queries
• Experience with collaboration tools:Microsoft Teams/SharePoint/ADO
• Working knowledge of Azure Portal/Azure DevOps/Visual Studio Code/Active

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.