Job Description

Software Engineer Backend

Department: Dev & Engineering

Employment Type: Full Time

Location: United Kingdom

Description

About Intermedia

Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you

THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT

PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows

companies to connect better. We have a strong track record of growth, profitability, and creating an environment

where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t

be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great

cloud technology. What’s more, we always look to promote from within and have many employees who have been

with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

While primarily remote, this role requires occasional visits to the Bristol office or London.

Are you ready to make your mark?

About the Role

In this role, you will design and build the backend services and capabilities that enable users to create, configure, test and deploy.

You will work closely with frontend engineers, AI/ML engineers, product managers, UX

designers, and platform teams to bring Agent Studio capabilities from concept through

production. You will develop the services behind agent configuration, orchestration, integrations,

testing, deployment, and lifecycle management while ensuring the platform meets enterprise

expectations for performance, reliability, security, and scalability.

This is a great opportunity for an experienced backend engineer who enjoys solving complex

technical problems, building extensible products, and creating intuitive ways for users.

What You Will Be Doing

• Design, develop, test, and maintain scalable backend services and APIs
• Build capabilities that enable users to create, configure, test and deploy.
• Build APIs and service interfaces that enable intuitive user experiences and reliable interaction between frontend and backend services.
• Develop mechanisms for managing configurations, versions, state, context, tools, permissions, and other runtime components.
• Build services that enable to securely interact with Intermedia products, enterprise

applications, APIs, data sources, and external services.

• Collaborate closely with frontend engineers and UX teams to translate complex capabilities into intuitive product experiences.
• Work with product managers to translate customer needs and requirements into scalable technical solutions.
• Contribute to technical design decisions for agent orchestration, configuration

management, workflow execution, integrations, and supporting backend services.

• Build capabilities that allow users to test, evaluate, troubleshoot, and refine before and after deployment.
• Develop reliable mechanisms for handling execution, errors, retries, timeouts, and other runtime conditions.
• Design appropriate controls for authentication, authorization, permissions, and secure

access to tools, models, services, and data.

• Design for scalability, reliability, performance, observability, and fault tolerance across services.
• Write high-quality, readable, testable code that follows established engineering standards

and best practices.

• Participate in code and design reviews and contribute to strong engineering and quality

practices across the team.

• Troubleshoot and resolve complex issues across backend services, workflows and integrations.
• Build monitoring, logging, testing, and observability into production services to support

reliable agent execution and product operations.

• Collaborate with DevOps, and infrastructure teams to support reliable deployment and operation.
• Stay current with emerging technologies and engineering approaches related backend engineering, and distributed systems.
• Participate in continuous improvement initiatives that enhance product quality, reliability,

developer productivity, and engineering efficiency.

What You Will Bring to the Role

Bachelor's degree in Computer Science, Software Engineering, or a related technical

field, or equivalent practical experience.

• 4–7 years of professional software engineering experience, with demonstrated

experience developing backend applications and services.

• Strong proficiency in one or more backend programming languages and associated

frameworks.

• Experience designing and developing RESTful APIs, microservices, or other serviceoriented applications.
• Solid understanding of software design principles, data structures, algorithms, and

distributed systems concepts.

• Experience working with relational and/or NoSQL databases.
• Experience building and supporting scalable, reliable production applications.
• Experience integrating applications with internal and external APIs, services, and data

sources.

• Experience designing backend services that support complex, interactive product

experiences.

• Working knowledge of cloud platforms such as AWS or Azure and cloud-native

application architectures.

• Familiarity with automated testing, CI/CD, source control, and modern software

development practices.

• Understanding of monitoring, logging, observability, and production support practices.
• Strong problem-solving skills and the ability to independently investigate and resolve

complex technical issues.

• Ability to work effectively in an environment where technologies, product requirements,

and technical approaches are evolving rapidly.

• Strong communication and collaboration skills with the ability to work effectively across

backend, frontend, AI/ML, Product, UX, and platform teams.

• Working understanding of Agile development methodologies and frameworks.

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without

regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical

or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our

Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we

are committed to making reasonable accommodations for identified disabilities or other limitations as required by all

applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate

on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or

disability status.