Skaleart

Software Engineer – Application Support

Skaleart  •  Colombo, LK (Onsite)  •  11 hours ago
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Job Description

Overview

We are looking for a Software Engineer – Application Support to support and enhance critical logistics applications in an SLA-driven environment. This role combines production support and development, requiring strong coding, debugging, and database troubleshooting skills.

The ideal candidate should be comfortable diagnosing production issues, implementing code fixes, and delivering small enhancements while working closely with technical teams and business stakeholders.

Key Responsibilities

  • Provide L2/L3 production support for enterprise logistics applications.
  • Investigate and resolve production incidents and service requests.
  • Debug and fix issues using .NET and SQL.
  • Implement change requests, bug fixes, and minor feature enhancements.
  • Perform root cause analysis for recurring issues.
  • Manage incidents through ITIL-based processes using ServiceNow.
  • Track development tasks and changes through Azure DevOps.
  • Communicate clearly with technical teams and business users.
  • Participate in major incident handling and on-call rotations.

Work Profile

  • 50% Production Support
  • 50% Development / Enhancements
  • Handle 10–12 support tickets per day on average
  • On-call rotation (approximately once per month)

Technical Requirements

  • Strong experience with .NET / C#
  • Solid experience with Microsoft SQL Server
  • Ability to read, debug, and modify production code
  • Experience with REST APIs
  • Exposure to Azure (preferred) or AWS
  • Familiarity with ServiceNow and Azure DevOps

Process Knowledge

  • Understanding of ITIL processes (Incident, Problem, and Major Incident Management)
  • Experience working in Agile / DevOps environments
Skaleart

About Skaleart

Skaleart is a dynamic talent solutions firm based in Sri Lanka, specializing in workforce expansion and talent acquisition. We are dedicated to connecting top-tier professionals with leading organizations, providing customized solutions to meet each client’s unique staffing needs. Our services span a wide range of industries, ensuring the right fit for every role, whether for local businesses or international clients.

At Skaleart, we focus on building strong partnerships, delivering exceptional results, and supporting growth for both clients and candidates. With a team of experienced professionals and a commitment to excellence, Skaleart is your trusted partner in finding the ideal talent to help scale your business.

Industry
IT & Software
Company Size
Unknown
Headquarters
Madiwela, Kotte, LK
Year Founded
2021
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