Job Description

About Brightway

Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation’s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development.

We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets.

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Join Brightway as a Software Engineer (AI-Enabled Products) and become a key contributor to the next generation of our customer and advisor experience. With a data-rich insurance franchise representing over $1 billion in premium and a rapidly growing customer base, we’re investing heavily in intelligent systems that help our teams move faster, serve customers better, and operate more efficiently.

In this role, you’ll help build and evolve AI-enabled products across phone, chat, and internal tools. This includes supporting our AI-powered customer communications, developing an Advisor Assistant that helps answer complex insurance questions, and contributing to automation tools that streamline interactions with insurance carrier systems. You’ll work closely with engineers, product partners, and business stakeholders to design, implement, and refine production ready solutions that have immediate, real-world impact.

The ideal candidate is a strong software engineer who is intellectually curious and excited about applying modern AI capabilities in practical ways. You should be comfortable building backend services, integrating APIs, and working across systems, while being eager to learn and experiment with emerging tools and technologies. This role is hands on, fast moving, and focused on delivering reliable, scalable software. It is not a research or data science role.

As a Software Engineer at Brightway, you’ll tackle meaningful technical challenges, contribute to systems used daily by customers and advisors, and help shape how AI is responsibly and effectively embedded into our products. You’ll be part of a collaborative team that values learning, iteration, and building technology that truly moves the business forward.

Job Responsibilities

• Design, develop, and maintain production-grade software systems that power Brightway’s AI-enabled phone, chat, and internal advisor tools

• Collaborate closely with cross-functional partners to define, design, and ship impactful features quickly and reliably

• Build and integrate backend services and APIs that connect AI capabilities with existing platforms, workflows, and third party systems

• Write high quality, well tested, and maintainable code with a strong focus on reliability, performance, and scalability

• Research emerging technologies and AI tools, and thoughtfully evaluate when and how to apply them to solve real business problems

• Translate high level business needs into practical technical solutions, using a mix of custom built software and off the shelf tools where appropriate

• Debug, troubleshoot, and resolve production issues in a timely manner, taking ownership of the systems you help build

• Continuously improve software quality by identifying technical debt, improving system design, and refining existing implementations

• Stay current with modern software development practices and AI-enabled tooling, applying new techniques where they provide clear value

• Deliver solutions iteratively, incorporating feedback and measurable outcomes to drive continuous improvement

Skills and Experience

• Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience

• 2-5 years of professional experience building and delivering production software systems

• Demonstrated ability to design, develop, test, and maintain high-quality software that solves real business problems

• Proficiency in one or more modern programming languages and web development frameworks; experience with Node.js and/or Python is a strong plus

• Experience building backend services and APIs, including integrating third-party platforms and services

• Familiarity with cloud based and distributed systems, including microservices architectures and platforms such as AWS, Azure, or GCP

• Comfort working in an agile development environment with an emphasis on iterative delivery, testing, and continuous improvement

• Intellectual curiosity and a strong interest in applying AI-enabled tools and technologies to practical, production use cases (prior AI-specific experience is helpful but not required)

• Strong problem-solving skills, with the ability to reason through ambiguous requirements and propose pragmatic technical solutions

• Clear communication and collaboration skills, with the ability to work effectively across engineering, product, and business teams

• Experience in insurance, fintech, or other regulated industries is a plus

• Experience working in startups or high-growth environments is a plus

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Equal Employment Opportunity:

Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law.

We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. Our goal is to provide a work environment that is free from discrimination and harassment, where everyone has an equal opportunity to succeed and grow.