Job Description

Software Engineer, Agents

Posted by Transparent Search Group on behalf of Decagon

About Decagon

Decagon builds the leading conversational AI platform that empowers brands to deliver concierge-level customer experiences. Their AI agents handle millions of customer inquiries across chat, email, and voice for enterprise clients in finance, healthcare, and hospitality.

Website: https://www.decagon.ai

About the Role

On the Agent Engineering team, you'll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You'll work directly with leaders across industries like finance, healthcare and hospitality, solving their users' needs with reliable and intuitive AI agents.

Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.

In this role, you will

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
• Identify cross-customer trends that guide the evolution of Decagon's agent building platform and research efforts
• Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers

Compensation & Terms

• Base salary: $200K – $400K
• Workplace: On-site in San Francisco, CA
• Employment type: Full-time
• Experience: 2–3+ YOE (open to high-slope candidates)

Hiring Manager

Daniel Yang — Engaged (Top 40% of hiring managers on Paraform). Time to first action: 48 hours.

How to apply

Apply directly through this listing. Transparent Search Group will respond within 48 business hours to qualified candidates.