Job Description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Software Engineer

Job Title: Software Engineer

Department & Team: Conversational AI, Voice

About the Conversational AI Team:

At Genesys, we believe that exceptional customer experiences are built on the foundation of intelligent, empathetic technology. Our Conversational AI team is at the forefront of this revolution, developing cutting-edge language technologies that power millions of customer interactions daily. The voice team is responsible for features and considerations unique to audio interactions.

About the Role:

The Senior Software Engineer will be responsible for the development of components and services used to deliver mission critical cloud products. You will work in a cloud-based environment where continuous change, innovation and experimentation are all encouraged. You will work with technologies like Java, Typescript, Amazon Web Services, New Relic and Jenkins, among others. You will iteratively deliver software in a true DevOps model following CI/CD and agile best practices.

Additionally, you will demonstrate mastery in one or more of these technologies and will be an expert in distributed systems. You will be a leader, mentor and role model for their peers and juniors.

Key Responsibilities:

· Design and develop high quality, efficient, testable software to implement key product features.

· Ownership of features beginning to end, design to acceptance testing and deployment.

· Contribute to the evolution of the architecture of the system and the wider product ecosystem.

· Actively contribute input and direction to the Product roadmap.

· Review code and provide feedback relative to best practices, improve readability and anticipate issues.

· Troubleshoot production support issues post-deployment and come up with solutions as required.

· Act as a mentor to other members of the team.

· Enhance overall team velocity.

· Apply processes appropriately for data security, traceability and information sharing.

Minimum Requirements:

· Degree in Computer Science, Software Engineering, or related work experience.

· Excellent programming skills, particularly in Java.

· 2+ years of experience in Software Engineering.

· Working experience with REST API back-end services

· Expert level understanding of object-oriented programming & design.

· Proactive, self-driven, and possessing a growth mindset.

· Effective verbal and written communicator

· Strong collaboration and listening skills

Desirable Skills:

· Cloud Native application development, preferably AWS based.

· Familiarity with Natural Language Understanding concepts & solutions.

· Understanding of Microservices architecture principles and best practices.

· Familiarity with Voice Bot Platforms.

· Experience of Speech To Text and Text To Speech concepts and technology

· Experience of working on research projects

· Experience working with remote engineering teams

Our Benefits:

At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:

• Flexible work options – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.
• Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.
• Competitive pension scheme – Invest in your future with an excellent employer-supported pension plan.
• Annual bonus program – Be rewarded for your impact and contributions.
• Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports.
• Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.
• Family-friendly policies – Generous paid maternity and paternity

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.