Job Description

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation. As a Global Contact Center Platform Team Microsoft D365 CRM Developer , in the Assist Customer space, the ideal candidate must have a technical background and experience with Microsoft D365 Platform tools . They should be familiar with the platform's features, capabilities, and customization options. They will also enjoy solving complex problems, have strong interpersonal skills, and a desire for continuous improvement. The candidate should be skilled in Microsoft Dynamics 365, GitHub, Power Apps, Plug-In Development, Workflows, C#, Java Script.

• Ensuring that the team's technical solutions are aligned with the overall product strategy and meet the necessary technical standards and requirements.
• All aspects related to form customization, such as (but not limited to) adding Tabs, Sections, Sub-grid, Web Resources, iFrame, Navigation Map Customization, and Ribbons Customization.
• Solutions and sitemap customizations.
• JavaScript and XRM model for JS, including OData calls through JS.
• Plug-in development.
• Custom workflow development, BPF.
• CRM Portal Development and other custom portal development.
• C#, ASP.NET/MVC Development, including jQuery, AJAX, JSON, and XML.
• Integrating with Azure services through Power Automate, LogicApps, Azure Functions, WebAPIs.
• Power Apps Model Driven Apps and Canvas apps.
• Integration with Microsoft Co-pilot and Omni channel.
• Collaborate with other PDO team and stakeholders to ensure that the product meets technical and business objectives.
• Communicate effectively technical ideas, technical feedback, and collaborate with technical stakeholders.
• Participate and support in conduct technical design and code reviews. Create, implement, and maintain technical documentation.
• Diagnose and triage technical errors, data issues, and performance challenges.
• Proactively provide feedback throughout the Agile journey, seeking for continuous process improvement.
• Perform software and product updates recommended by Ford Motor company and/or other vendors.
• Debugging and maintaining written code.
• Unit testing, QA, and Technical documentation.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• 4+ years of experience developing applications using C# and ASP.NET.
• 4+ years of hands-on experience with Microsoft Dynamics 365.
• Experience with GitHub or other Git-based source control systems.
• Hands-On Experience on Dynamics 365 CE, including SDK, Web API, Development of Plug-Ins, Custom Workflows, Power Automate, Configuration Data Migration (Dataverse SDK), iPaaS / Azure Function Apps / Azure Service Bus and Integration Services, Customer Service Workspace, Visual Studio, Plugin Registration Tool, XRM Tool Box, Configuration Migration Tool.