At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking an innovative and skilled ServiceNow Developer to join our Information Technology team
In this role, you will be responsible for developing, configuring, and maintaining the ServiceNow platform across installed modules, building custom workflows and system integrations, and accelerating Artificial Intelligence (AI) adoption through Now Assist to enhance organizational efficiency You will work closely with the ServiceNow Solutions Architect and cross-functional business stakeholders within a dynamic Agile environment to translate requirements into scalable platform solutions
What You'll Do
In this role, you will:
Design and Implement Solutions: Build, configure, and maintain ServiceNow custom applications, Service Catalog items, agentic workflows, and Now Assist Artificial Intelligence (AI) skills to drive platform automation and operational efficiency
Collaborate and Integrate: Partner with internal project teams, implementation partners, and business stakeholders to develop custom Application Programming Interfaces (APIs) and integration spokes that connect ServiceNow seamlessly with enterprise systems
Maintain Platform Health and Standards: Conduct impact analyses for platform enhancements and perform regular system version upgrades to ensure vendor compliance, maintainability, and alignment with organizational performance standards
What You'll Bring
The ideal candidate will have:
3+ years of experience developing on the ServiceNow platform, with exposure to modules such as Information Technology Service Management (ITSM), Information Technology Operations Management (ITOM), Strategic Portfolio Management (SPM), Hardware Asset Management (HAM), Software Asset Management (SAM), Customer Service Management (CSM), or Services Process Optimization (SPO)
Strong knowledge of JavaScript, ServiceNow Application Programming Interfaces (APIs), web services, and enterprise integration techniques
Proven ability in problem-solving, impact analysis, cross-functional stakeholder collaboration, and Agile development methodologies
Bachelor’s degree in Information Technology (IT) or a related technical field, alongside a ServiceNow Certified System Administrator (CSA) certification and a strong understanding of Information Technology Infrastructure Library (ITIL) principles
Category: Information Technology
In the era of AI, your data is your advantage. Yet too often it remains untapped: disconnected from systems, underutilized, untrained, and exposed to risk. Iron Mountain is the trusted partner for organizations of all sizes to unlock what’s possible, transforming information into intelligence and assets into advantage.
How? By seamlessly managing digital and physical assets of all kinds across their lifecycle—making them visible, secure, accessible, and AI-ready. From payments to pathology, mortgages to media, fine art to IT, we’ve helped more than 240,000 customers around the world, including 95% of the Fortune 1000, unlock more value from what’s already within reach. All with unparalleled security, governance, and sustainability at every step.
What can we unlock together?
