Your Role

Experience

• 5+ years of experience in Retail/QSR POS systems and store operations.
• Strong experience with GK POS / GK Retail Store Commerce (highly preferred).
• Proven track record of experience in L3 Production Support
• Experience working in client-facing.

Mandatory Skills

• Strong GK POS technical and functional expertise
• Deep understanding of POS architecture, transaction processing, payments, returns, promotions, receipts, and recovery workflows.
• Experience in understanding POS integrations including ERP, OMS, payment gateway and eCommerce platforms.
• Strong production support background including:
  • Incident Management
  • Major Incident Handling
  • Root Cause Analysis (RCA)
  • Problem Management
  • Release and Defect Triage
• Ability to troubleshoot complex production issues through log analysis and system diagnostics.
• Strong stakeholder management and communication skills

Your Profile

Leadership Expectations

• Drive operational excellence, SLA adherence, RCA quality, and continuous improvement initiatives.
• Coordinate with business teams, vendors, architects, and engineering teams.
• Manage escalations and provide executive-level communication during critical incidents.

Preferred Skills

• Experience with GK POS implementation, upgrades, and modernization programs
• Knowledge of omnichannel retail operations
• Exposure to monitoring and observability tools such as Grafana, Dynatrace, Splunk, CloudWatch, etc.
• Familiarity with Agile delivery methodologies and functional architecture.

Good to Have

• ServiceNow, Jira, and Confluence experience.
• Core Java, .Net

Ideal Candidate Profile

A strong GK POS L3/L4 production support with deep Retail/QSR domain expertise, proven Production Support experience, good understanding of POS integrations and architecture

Hyderabad, India