Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform
• Can break down the requirements, develop and demo the dashboards and reports to end user/clients
• Provide software coding and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integration, and custom application development
• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades to certify all applications for use after the upgrade
• Coordinate and solve complex technical data and transformation issues
• Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow
• Create and maintain system design and operations documentation
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• ServiceNow Systems Administrator Certification
• ServiceNow Certified Implementation Specialist or ability to attain within 90 days of start date
• 4+ years of experience of overall service management with a strong working knowledge of various ServiceNow applications such as Incident Management, Problem Management, Change Management, Asset Management and Service Catalog/Service Request
• Significant experience in ITBM Configuration and Administration Development, Customization, Migration, Upgrade, and version standardization of ServiceNow Experience developing and customizing core
• ServiceNow Scripting experience (JavaScript) to develop script including macros, business rules, UI policies, etc.
• Working knowledge of Agile
• Develop/administer/customize various modules within ServiceNow
• Create Incident template forms
• Provide consultation services to leadership regarding optimal usage of the platform
• Develop and analyze reports, dashboard views
• ITBM applications such as Ideation, Demand, PPM, Resource Management
• Interact with internal customers to scope and build out new and existing workflows that adhere to best practices
• Data analysis
• Administration of Service Catalog
• Facilitate/administer/support Change tickets
• Audit Change tickets with respect to Change Management program policies
• Facilitate Change Advisory Board meetings
• Support end-user assistance requests
• Process Incident and routine work request (RITM) tickets assigned to department
• Other duties as assigning
• Excellent oral and written communication skills
• Proven strength in building and maintaining the client relationship
• Proven solid ability to prioritize a multitude of client requests and requirements
• Proven to be well-organized self-starter and strong ability to work remotely in a self-directed capacity across multiple engagements

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.