Job Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

The ESM Centre of Excellence, operating under IT@IFS, is seeking a proactive and forward-thinking individual to join our team as a Software Engineer.

The Software Engineer for the ESM Application is responsible for designing, developing, and maintaining ESM platform features and integrations. This role involves customising workflows, scripting automation, and ensuring the platform aligns with ITIL best practices and business requirements. The engineer collaborates with analysts, administrators, and system engineers within the team to deliver scalable, secure, and high-performing solutions.

Together with the IFS Global business process owners and specialists, we develop multidisciplinary and customer-driven global solutions driving towards a scalable and agile solution for the future.

Key Responsibilities

• Develop and Enhance the ESM Application
• Design, build, and maintain custom modules, workflows, and scripts to extend ESM platform functionality.
• Implement Automation and Orchestration
• Create automated solutions for service management processes to improve efficiency and reduce manual effort.
• Integrate with External Systems
• Develop and maintain integrations using REST/SOAP APIs and middleware platforms.
• Conduct Testing and Debugging
• Perform unit, integration, and regression testing; troubleshoot and resolve issues in workflows and scripts.
• Maintain Technical Documentation
• Document configurations, customizations, and development processes for knowledge sharing and compliance.
• Participate in Agile Development
• Contribute to sprint planning, reviews, and retrospectives; deliver work in iterative cycles.
• Support Platform Upgrades and Releases
• Ensure customisations are compatible with platform updates and participate in release planning.
• Collaborate with Stakeholders
• Work closely with key business partners, business analysts, platform administrators, and QA teams to deliver solutions that meet business needs.
• Mentor Junior Developers
• Provide guidance and support to associate engineers and contribute to team knowledge sharing.
• Demonstrate a Growth Mindset
• Actively seek feedback, pursue learning opportunities, and show initiative in developing technical and professional skills.

Qualifications

Must

• Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field (or equivalent practical experience).
• Proficiency in JavaScript, GlideScript, or similar scripting languages
• Experience with ESM and ITSM platforms (e.g., ServiceNow, BMC Remedy) - Must
• Familiarity with REST/SOAP APIs and integration tools
• Understanding of Agile/Scrum methodologies
• Experience with version control systems (e.g., Git)
• Exposure to CI/CD pipelines and DevOps practices

Soft Skills

• Strong analytical and problem-solving abilities
• Good written and verbal communication skills
• Willingness to learn and adapt in a fast-paced environment
• Team-oriented with a collaborative mindset

Desirable

• ITIL Foundation
• ServiceNow Certified Application Developer

Required Competence

A Software Engineer would be expected to have a better understanding of the following areas: 

• Technical Proficiency
• Strong development skills with the ability to design scalable and maintainable solutions.
• Attention to Detail
• Ensures accuracy and quality in code, documentation, and testing.
• Problem Solving
• Capable of analysing complex issues and delivering effective, sustainable solutions.
• Communication
• Clearly communicates technical concepts and project updates to both technical and non-technical stakeholders.
• Team Collaboration
• Works effectively within a team, contributing to shared goals and supporting peers.
• Adaptability
• Responds well to changing priorities, technologies, and business needs.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.