Job Description

Location:

4900 Tiedeman Road, Brooklyn Ohio

Location:

Mobile - In office 2 days a week.

Join the Voice & Chat Automation / Contact Center Delivery group as Software Engineer on the Technology Servicing team!
Be part of a team that is working on a major modernization effort in Contact Center AI.
The Software Engineer will be responsible for development on a mission critical application within KeyBank.

Essential Functions

• Independently develops clean, maintainable, testable code for work assigned; performs peer code reviews.
• Participates in the overall health, performance, and availability and actively works resolution of system and client experience impacts for one or more environments, applications, or platforms.
• Embraces mentorship and training from senior engineers.
• Provides continuous improvement ideas to reduce expenses and/or improve efficiency.
• Applies recommended information security standards when developing code and seeks to validate.
• Assesses the technical viability of new and emerging products and technologies.
• Contributes to technical documentation, specifications, and project artifacts for developing code.
• Identifies potential standards and best practices.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree (preferred)

• OR equivalent experience (required)

Work Experience

• 2+ years of relevant experience (required)

Skills

• Education/Certifications: Bachelor’s Degree or equivalent work experience required
• Experience: 3+ years of application development experience
• Possess strong written and verbal communication skills
• Experience or understanding of the following software frameworks/concepts: Nodejs, web sockets, SQL, Redis
• Experience or understanding with the following tools & technologies: Docker, GIT, k8s, AI Prompt Engineering
• Experience with the following a plus: Python, BigQuery, Kafka
• Experience with Continuous Integration/Continuous Delivery environment, utilizing automated testing, as well as Test Driven Development
• Software Development Life Cycle: Knowledge of software development life cycle; ability to use a structured methodology for delivering and managing new or enhanced software products to the marketplace.
• Software Development: Knowledge of software development tools and activities; ability to produce software products or systems in line with product requirements.
• System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.
• Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/03/2026
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

#LI-Hybrid