Job Description

One of our direct client is urgently looking for a Software Engineer @ Sunnyvale CA

TITLE: Software Engineer
LOCATION: Sunnyvale CA

Duration: 6 to 12+ Months

Rate: DOE

Job Duties

1. Omnichannel eCommerce production support

Acquire in-depth technical knowledge of omnichannel cloud platforms, web traffic flows, micro-services, and service dependencies for major incident resolution.

2. Cloud understanding and triaging

Provide L1 and L2 production support for multiple cloud technologies such as Open stack, Cloud Native platform, Microsoft Azure, and Google Cloud Platform for triaging critical issues using various internal and vendor-related tools.

3. Alert, Monitoring, Log analysis

Detect and analyze monitoring graphs and alerts to identify systems causing production impacts with various tools like Grafana, Prometheus, MMS, Kibana, Graphite, Service Now, JIRA, Dynatrace, New Relic, Omniture, Splunk, and CDN logs [Reduce MTTD – Mean Time to Detect]

4. Incident triage, Escalation and Resolution

Triage site-impacting production issues by quantifying impact, severity and urgency, analyzing systems for quick remediation, engaging the right teams for recovery [Reduce MTTE – Mean Time to Engage], and focusing on immediate restoration [ Reduce MTTR – Mean Time to Restore] of large-scale enterprise systems.

5. Enhance Monitoring solutions

Develop enterprise monitoring and utilize tooling software solutions such as Grafana, Kibana, Splunk, Graphite, New Relic, to improve visibility, pro-actively detect issues and restore system availability

6. Enhance Alerting solutions

Designing and implementing JavaScript for the integration of alerting tool with service API endpoints with various tools like ServiceNow, Spotlight and xMatters

7. Continuous improvements, Process documentation, Onboarding

Provide data and participate in root cause analysis., analyze trends to pro-actively prevent incidents, drive continuous improvement with documentation, make recommendations, and adhere to the onboarding process when accepting new systems into service.