Job Description

We're hiring a Software Engineer at BlueCross BlueShield of Tennessee to help design, build, and operate the services that enable intelligent, AI‑driven contact center experiences at scale.

Our ideal candidate has a deep understanding of modern software engineering and API‑driven system design, with a proven ability to build reliable, scalable integrations that support AI‑enabled contact center workflows. You are comfortable working in distributed systems, value clean and maintainable code, and take ownership of services running in production. You enjoy collaborating across technical and business partners to turn requirements into durable, well‑engineered solutions.

To be successful in this role, you’ll bring:

• Strong software engineering fundamentals, with hands‑on experience designing and building RESTful APIs
• Proficiency in JavaScript and SQL, with experience developing and supporting application services
• Experience integrating AI platforms with enterprise systems using secure, API‑driven architectures
• Familiarity with CI/CD pipelines and automated deployment practices that enable frequent, low‑risk releases
• The ability to troubleshoot and debug complex, distributed systems and respond to production issues
• Experience monitoring, tuning, and improving application performance and availability
• Strong collaboration skills and the ability to translate functional and non‑functional requirements into production‑ready solutions
• A commitment to code quality, documentation, and knowledge sharing, with the ability to lead small to mid‑sized technical efforts

Bonus points if you have:

• Experience with cloud platforms, containerization, and modern DevOps tooling
• Prior exposure to contact center technologies or AI‑enabled customer engagement platforms
• Experience operating in highly regulated or high‑availability production environments

Note:

• This is a fully remote role; however, onsite interviews at our Chattanooga, TN headquarters are required.
• Sponsorship is not available for this role.

Job Responsibilities

• Formulates and defines system scope and objectives through research and fact-finding to design, develop, modify, or integrate complex information systems.
• Devises or modifies application systems and procedures to optimize functional requirements including capacity, operating time, response time, and form of desired results.
• Designs, codes, tests, debugs, and documents programs, subroutines, and scripts.
• May serve one or more project team roles, such as project lead, business systems analyst, or technical lead, for small to medium efforts or manage phases of medium to large efforts.
• Maintains technical skill set for software languages, databases, platforms, operating systems, utilities and networks needed to support work assignments.
• Responds to system failures and performance events by taking appropriate measures to reduce system downtime and eliminate recurrence of problems.
• Regularly provides guidance and training to less-experienced analysts/programmers.

Job Qualifications

Education

• Bachelors Degree in Computer Science or equivalent work experience required. Equivalent years of experience are determined as one year of technical experience for every year of college requested.

Experience

• 1 year - Experience with information technology concepts, application development methodology, terminology, and standards required
• 3 years - Systems and programming experience required
• 1 year - Expert working knowledge of at least one programming language in use at BCBST.

SkillsCertifications

• Proven skill with information technology in use at BCBST is required
• Proven analysis, design, and coding skills, and demonstrated success in leading large and complex projects
• Demonstrated ability to interpret and translate technical and/or or complex concepts into information meaningful to project team members and/or business personnel.
• Be organized, reliable, and able to manage multiple tasks with exceptional work ethic.
• Leadership skills
• Must be able to communicate effectively with both technical and non-technical co-workers

Number of Openings Available

1

Worker Type:

Employee

Company:

BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin,citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.