Capgemini is seeking talented Japanese bilingual support engineers with strong technical and communication skills to join our L1/L2 support team. The ideal candidate will handle customer queries, incident management, and technical troubleshooting for Japanese-speaking clients.
rovide L1/L2 technical support for Japanese customers via email, chat, and calls.Troubleshoot issues related to:
Translate and communicate technical issues accurately between Japanese and English teams.Manage incident tickets using ITSM tools (ServiceNow, Remedy, Jira, etc.).Perform escalation to L3 teams when required.Ensure SLA compliance and maintain high customer satisfaction.
JLPT N2 or N3 certification (mandatory)2–6 years of experience in L1/L2 supportStrong understanding of:
Excellent spoken & written Japanese + English communicationImmediate joiners / 30 days’ notice preferred
ITIL Certification
Experience with global support processes
Knowledge of cloud basics (Azure/AWS/GCP)
You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini Group, along with personalized career guidance.Comprehensive wellness benefits including health checks, telemedicine, insurance top‑ups, elder care, partner coverage, and new‑parent support through flexible work.Work on cutting‑edge technology and engineering projects with industry leaders or contribute to solutions addressing societal and environmental challenges.Capgemini is an AI‑powered global business and technology transformation partner, delivering tangible business value. With nearly 60 years of innovation, our diverse team of 420,000+ experts operates across 50+ countries, leveraging deep industry knowledge and a strong partner ecosystem.
Make it real
www.capgemini.com
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
