Job Description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Everything we do in Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

Role

The Software Support Engineer's primary mission is to resolve IT problems as closely as possible to the client. Proactive and methodical, their goal is to identify malfunctions and quickly implement solutions.

Responsibilities

As a SW support engineer, your responsibility will be around technical stuff mosly independently during field interventions. The list of responsibilities and tasks required will be as follows :

• To be readily available to client companies in case of IT problems.
• To be able to diagnose and resolve issues as quickly as possible. The Software Support Engineer then assists with the implementation of the solution at the client's site.
• To document malfunctions and communicate with development teams to improve the product as needed.
• To implement certain fixes and install them directly at the client's site.
• To communicate with development teams to synchronize the software platform.
• To train users on how to use new features.

Environment

As a true technical support for the client, the Software Support Engineer works in a dynamic and stressful environment. They must be able to manage their stress while remaining responsive to client requests. Methodical, organized, and rigorous, the role of a software support engineer requires strong analytical skills and excellent listening abilities.

Requierement

Experience in industries software environment.

Experience with legacy code and also retro engineering software skill.

Fluency in English is essential for understanding and accessing technical documentation when troubleshooting and work in APAC region

Chinese speaking mandatory.

Technical Skills

Training and/or experience in industrial computing.

Good understanding of MutliThreading application

Object-oriented programming languages ​​such as C++/C# (ideally)/Java.

Proficiency with Git.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!