Job Description

• Provide Level 1 helpdesk support by assisting users with software-related issues and system

access.

• Log, track, and document issues using the company’s ticketing system.
• Assist senior developers in debugging, testing, and maintaining applications.
• Participate in software development tasks such as writing small modules, scripts, or bug fixes.
• Help document system features, technical procedures, and troubleshooting guides.
• Work closely with the development team to understand the software lifecycle and

deployment processes.

• Escalate complex issues to senior engineers when necessary.

Requirements

Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or

related field

• Fresh graduate or up to 1 year of relevant experience
• Basic knowledge of programming languages such as Python, Java, C#, JavaScript, or similar
• Familiarity with databases or SQL is a plus
• Basic understanding of software development concepts
• Strong analytical and problem-solving skills
• Good written and verbal communication skills
• Willing to handle both helpdesk support and development-related tasks