Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth through its cloud-based contact center platform. Our solution leverages AI-driven technologies to optimize customer experience across all communication channels.
We provide seamless management of inbound and outbound interactions, premium voice quality, real-time analytics, and global scalability. Our platform integrates with leading CRMs and offers a wide range of APIs and services in multiple languages.
With offices across Europe, the USA, Brazil, and the UAE, and more than 350 clients operating in over 60 countries, we are continuously growing and strengthening our engineering teams.
The Message Squad builds and maintains services that enable communication across multiple text-based channels. Initially focused on email, the team now works on a broader messaging platform integrating channels such as WhatsApp, SMS, and social networks.
The team currently consists of:
7 backend engineers
2 QA engineers
Languages: Golang (80%), Java (20%)
Database: PostgreSQL
Messaging: RabbitMQ
Caching: Redis
Infrastructure: Docker, Kubernetes
Observability: Grafana, Prometheus, Loki
Enhancing messaging features (templates, quick replies, voice messages)
Building a unified ticketing system for multi-channel communication
Collaborating with other squads on cross-functional features
We are looking for a Software Development Team Lead to drive technical direction, lead a multidisciplinary team, and ensure the delivery of high-quality, scalable solutions.
In this role, you will combine hands-on development with team leadership, contributing to backend services while guiding architectural decisions and maintaining a strong engineering culture.
Lead and manage a team of engineers, supporting their growth and performance
Define and drive quarterly, release, and sprint planning
Ensure stability and reliability of services in production
Contribute hands-on to backend development (mainly in Golang)
Design and evolve scalable distributed systems
Review and challenge technical designs with a focus on risk, scalability, and testability
Define and improve testing strategies in collaboration with QA
Continuously improve CI/CD pipelines, tooling, and development practices
Collaborate closely with Product Owners and other teams
10+ years of experience in software development in product environments
3+ years of hands-on experience with Golang
3+ years of experience in a people management role
Strong experience with distributed systems and microservices architectures
Solid experience with relational databases (PostgreSQL preferred)
Ability to drive architectural decisions and assess trade-offs
Strong ownership, attention to detail, and business-oriented mindset
Strong exposure to SRE practices and production reliability
Experience with Java and Spring Boot
What We Offer
Lead a team of experienced engineers and shape how the team works, delivers, and grows
Work on complex, real-time messaging systems at scale, with modern infrastructure (Go, Kafka/RabbitMQ, Kubernetes)
A strong engineering environment where you can challenge decisions, improve practices, and raise the bar on quality
A fast-moving context with evolving priorities, where you’re trusted to take ownership and make decisions
A product used at scale, where your work has direct impact on customers and business outcomes
Introductory call with Talent Acquisition
Live coding interview with one of our Team Leads
System design interview with one of our Team Leads
Final interview with Alexander, our Head of Software Engineering
For over 20 years, Diabolocom has been transforming how businesses engage with customers. Our cloud-based Contact Center as a Service (CCaaS) solution, powered by proprietary generative AI, delivers exactly what today’s customer service and sales teams need—intelligent automation, enhanced reachability, and actionable insights.
From real-time call transcription to satisfaction analysis and next-best-action guidance, our AI Assistant seamlessly integrates into every customer interaction, driving faster resolutions. What sets Diabolocom apart is our native AI for CX combined with full telecom services, creating a unique solution for hyper-customized customer interactions and telephony management. By automating the mundane, your teams can focus on what matters: winning customer loyalty and driving growth.
We seamlessly integrate with leading CRMs like Salesforce, Oracle, and Microsoft, giving your teams complete visibility into every conversation and enabling you to accelerate business growth.
That’s why industry leaders like Mitsubishi Electric, Nikon, Mantrac Group, and Brinks trust Diabolocom to deliver exceptional customer experiences that set them apart. Our AI-driven platform reduces post-call processing by 97% and slashes churn by 12%. The result? More satisfied customers and a more proactive, agile team.
Ready to challenge the norm? Join global brands transforming customer relationships in over 60 countries with Diabolocom.
Learn more about Diabolocom: https://www.diabolocom.com/
