About Diabolocom
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative,cloud-based contact center solutionleverages AI-driven technologies to optimize the customer experience. We empower Customer Service and Sales teams to handle inbound and outbound interactions seamlessly across multiple channels, ensuring premium voice quality, real-time analytics, and robust global scalability.
Our platform integrates with leading CRMs and offers a wide range of APIs and services in multiple languages. With offices in Europe, the USA, Brazil, and the UAE, and 350+ clients operating in 60+ countries, we are constantly evolving and seeking talented individuals to join our team.
As part of our exponential growth, we are strengthening our internal engineering team and opening a Team Lead position in our Data2 Squad
About the Role:
We are looking for a Software Development Team Lead who can drive the architectural vision, guide a multidisciplinary team, and ensure timely delivery of high-quality solutions. In this role, you will lead a squad of engineers, collaborate closely with product owners, and apply best practices to build scalable, high-performing applications that meet complex technical and business requirements.
Your focus will be on delivering robust solutions, mentoring team members, and maintaining a strong engineering culture. You will contribute hands-on to development tasks: back-end microservices in Kotlin and Java - while continuously improving systems design, code quality, and team efficiency.
About the Data2 Squad
The Data Squad transforms communication data into actionable insights. We collect and process information from calls, emails, and messages, delivering it in raw or enriched formats. Clients can customize data processing to fit their needs, ensuring flexibility and precision. With seamless reporting and access to key metrics, we help businesses make informed decisions and improve efficiency.
The team currently consists of:
1 team lead (this role)
4 backend developers
1 frontend engineer (with backup in a sister team)
3 QA engineers
Technical Stack:
Languages: Java 21/25, Kotlin 1.9
Framework: Spring Boot 3.x.x
Database: PostgreSQL, OpenSearch
Message Broker: RabbitMQ
Caching: Redis
Containerization: Docker
Your Responsibilities:
Lead and manage a team of engineers: hiring, performance reviews, continuous feedback and day-to-day support
Define and drive quarterly, release and sprint planning to ensure timely, high-quality delivery
Own architectural decisions and technical direction; review and challenge designs with a focus on performance, scalability, reliability and testability
Ensure production stability: proactive monitoring, incident response, post-mortems and corrective measures
Define and maintain service contracts to ensure seamless communication between systems
Collaborate with Product, Design, Infrastructure and Customer Operations to align technical solutions with business needs
Contribute personally to back-end development, primarily in Kotlin
Participate in the on-call rotation to ensure 24/7 service availability.
What We’re Looking For:
10+ years in software development within product-focused companies, with at least 5+ years working extensively in Kotlin or Java
3+ years in a people management role
Experience working with relational databases (PostgreSQL preferred)
Experience with Spring Boot Framework
Hands-on back-end development expertise
Strong system design background: distributed systems architecture, scalability and reliability trade-offs, long-term tech ownership
Strong engineering culture, attention to detail, and business-centric mindset
Leadership, clear communication and strong organizational skills.
Additional Assets:
Experience with RabbitMQ
Experience with Redis
Experience with OpenSearch
Experience with Golang
What We Offer:
A collaborative and innovative team environment
The opportunity to work on cutting-edge distributed communication systems
Career growth opportunities within a fast-growing global company
Flexible work arrangements and remote work options
A supportive team that values innovation and knowledge-sharing.
Recruitment Process:
For over 20 years, Diabolocom has been transforming how businesses engage with customers. Our cloud-based Contact Center as a Service (CCaaS) solution, powered by proprietary generative AI, delivers exactly what today’s customer service and sales teams need—intelligent automation, enhanced reachability, and actionable insights.
From real-time call transcription to satisfaction analysis and next-best-action guidance, our AI Assistant seamlessly integrates into every customer interaction, driving faster resolutions. What sets Diabolocom apart is our native AI for CX combined with full telecom services, creating a unique solution for hyper-customized customer interactions and telephony management. By automating the mundane, your teams can focus on what matters: winning customer loyalty and driving growth.
We seamlessly integrate with leading CRMs like Salesforce, Oracle, and Microsoft, giving your teams complete visibility into every conversation and enabling you to accelerate business growth.
That’s why industry leaders like Mitsubishi Electric, Nikon, Mantrac Group, and Brinks trust Diabolocom to deliver exceptional customer experiences that set them apart. Our AI-driven platform reduces post-call processing by 97% and slashes churn by 12%. The result? More satisfied customers and a more proactive, agile team.
Ready to challenge the norm? Join global brands transforming customer relationships in over 60 countries with Diabolocom.
Learn more about Diabolocom: https://www.diabolocom.com/
