Job Description

• Analyze the functional and non-functional requirements for the automation, integration, and digital transformation business requirements. 
• Transform it to a SRS/HLD/LLD document.
• Implement on wide scale new digital technologies, Omni Channels, Social Media customer server platforms,analytics and robotics, self-services and IVR technologies.
• Implement any automation plan for the organization internal systems.
• Assure the quality of team deliverables before submission to the production environment by building proper UAT plans.
• Acts as technical team lead for the implementation team of new digital products and services.
• Works with internal stakeholders, technology providers, and system implementation houses.
• Assists with troubleshooting and offers support to internal representatives.
• Build any required Technical documentation, User manuals, and Training Materials for any new/existing implementations.
• Business As usual
• Deliver on time all the assigned analysis, development, and integration tasks as per the business plans
• Report team progress and activities to the digital services manager.
• Working with digital services manage to architect, design, and build project plans for all the new implementation
• Working with digital services manager on designing solutions for new business opportunities
• Performing any required R&Ds and POCs in the areas where better services can be provided for existing clients leveraging new deploying digital technologies