Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to deliver fast, reliable internet to customers and communities beyond the reach of existing networks. Amazon Leo will help close the digital divide by serving a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
We are seeking an innovative and customer-obsessed Software Development Manager to lead an engineering team at Amazon Leo. In this role, you'll lead the design and delivery of the systems that power Amazon Leo's products and services, building from the ground up in a fast-moving environment. You'll foster a culture of rapid innovation and quick iteration, where experimentation thrives and teams move fast to deliver high-quality solutions. You'll lead a team of talented engineers building scalable, reliable infrastructure and services that serve millions of customers worldwide. Your vision and leadership will be crucial in creating durable, well-architected solutions that raise the bar on customer experience and operational efficiency.
We're offering exciting opportunities to:
The ideal candidate will have:
If you're passionate about solving complex technical challenges while building and mentoring teams in a fast-paced, startup-like environment, we want to hear from you. Join us in this unique opportunity to shape the future of satellite internet service delivery.
Export Control Requirement
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder).
Key job responsibilities
A day in the life
As a Software Development Manager at Amazon Leo Assisted Care, you'll operate in a fast-paced, startup-like environment building customer support infrastructure from the ground up. Your typical day involves making key architectural decisions alongside Senior Software Development Engineers (Sr. SDEs) and Principal Engineers, collaborating cross-functionally with product managers (PMs), user experience (UX) leaders, SDM partners, and technical program managers (TPMs), and mentoring engineers as they tackle complex problems in AI-powered agent tooling, intelligent automation, and foundational support systems.
About the team
Leo Customer Support Engineering delivers AI-first automated customer care that proactively prevents and resolves customer issues before they impact service quality or require customer-initiated support contacts. We transform Leo Support from reactive troubleshooting into a comprehensive diagnostic and resolution system that detects issues early, enables intelligent self-service, and equips agents with real-time diagnostic insights.
As part of our team, you'll collaborate with product managers, UX designers, and other engineers to develop innovative solutions. We're a group of passionate problem solvers who move fast and iterate quickly. Our culture values experimentation, collaboration, and open communication. The Foundations layer within Assisted Care provides the core agent tooling and underlying systems that enable AI-first customer support at scale.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Redmond - 184,900.00 - 250,200.00 USD annually
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