Brillio

Software Development Lead - R01571192

Brillio  •  Bengaluru, IN (Onsite)  •  4 days ago
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Job Description

Software Development Lead

Job requirements

  • Lead the design, development, and customization of Salesforce Sales Cloud solutions, delivering optimized Opportunity Management, Sales Automation, and Forecast Management capabilities
  • Configure and implement Territory Planning strategies within Salesforce Sales Cloud to maximize sales coverage and resource allocation, tracking improvements via performance metrics
  • Develop and enhance Salesforce Platform components using Apex, Lightning Web Components (LWC), and Experience Cloud, ensuring scalable and maintainable solutions
  • Integrate Salesforce with Genesys and other third-party systems to streamline agent workflows and improve customer service outcomes, measuring impact on response times and customer satisfaction
  • Build and maintain custom agents and AI frameworks for advanced automation and data-driven decision making, monitoring adoption and effectiveness
  • Collaborate with cross-functional teams to ensure seamless deployment and adoption of Sales & Service Cloud features, supporting user training and feedback collection
  • Troubleshoot, optimize, and resolve technical issues related to Salesforce Sales Cloud, Data Cloud, and custom integrations, reducing downtime and improving system reliability
  • Drive continuous improvement by leveraging OpenAI and other AI technologies to enhance sales processes and user experience, reporting on process enhancements
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Experience Cloud
  • Salesforce Platform customization
  • Apex programming
  • Lightning Web Components (LWC)
  • Genesys integration
  • Agentforce platform
  • Salesforce Data Cloud
  • Custom agent development
  • Expertise in AI frameworks and OpenAI integration
  • Advanced skills in Territory Planning within Salesforce
  • Salesforce Certified Application Architect
  • Experience with large-scale Salesforce deployments
  • Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
  • Salesforce Certified Platform Developer I or II
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Application Architect (preferred)
Brillio

About Brillio

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Founded in 2014 as a digitally native full-service digital transformation services and consulting firm, we apply our expertise in customer experience transformation, data analytics, Artificial Intelligence (AI), platform and product engineering, cloud infrastructure, and security to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance.

Headquartered in Dallas, Texas, we are powered by a diverse global team of world-class professionals across the U.S., the UK, Romania, Canada, Mexico and India, and are certified a Great Place to Work®. We help clients harness the transformative potential of the four superpowers of technology: cloud computing, Internet of Things (IoT), AI, and mobility. We bring deep expertise across the full spectrum of digital capabilities:

• Accelerating customer experience transformation to drive growth, customer advocacy, and superior customer experience

• Powering intelligent enterprises by harnessing the potential of data, analytics, and AI

• Crafting products of relevance with a product mindset and high-performance engineering

• Enabling enterprise agility with resilient cloud infrastructure and security

To learn more, please visit https://www.brillio.com/ and follow us here or @brillioglobal.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Dallas, Texas
Year Founded
Unknown
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