Job Description

Helpshift enables companies to provide a modern customer support experience to a mobile consumer base. We are installed on over 2 Billion devices - 1 out of every 3 smartphones in the world - and serve over 900 Million active users every month. Our platform enables 9 Million conversations every month. You will work on projects that impact these conversations in order to bring maximum value to the consumer.

Some numbers which illustrate our scale:

* 85k/rps

* 30ms response time

* 300 GB data transfer/hour

* 1000 VMs deployed at peak

About the team -

At helpshift, we have a QA Guild established which is responsible for performing QA for all projects that are executed across the organization. QA guild collaborates with engineering, product and design teams on implementation and user scenarios.

You will be working in a fast-paced start-up. Surrounded by talented people from different backgrounds and you will be challenged constantly. You will work closely with various teams.

About Role -

• Design Test Plans, Test Specifications and Test Cases for Product features.
• Take ownership of feature testing and drive to completion.
• Identify challenges, risks and provide test estimates for feature testing.
• Execute regression test suites.
• Perform exploratory testing.
• Driving and maintaining the automation test suites.
• Maximize test coverage for the most critical features of the system using automation.
• Hands on experience in version control systems like Git or SVN is a must

Requirements

• 3+ years of experience in software testing and engineering
• Proficiency in one of the programming/scripting languages is a must : Java/JS
• Should have working knowledge about tools like Playwright, Appium, Postman, selenium
• Knowledge of Performance and Security testing will be an added advantage.
• Good communication skills and positive work attitude.

Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status

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