Job Description

Hi, I'm Arpana D.R, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary.

This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.

As an SDE II , you will help design, build, and operate engineering solutions that keep CSG’s internal services, work management platforms, and operational tooling reliable and efficient. You’ll work primarily on integrations and automation across systems like Helix ITSM, Azure DevOps (ADO), Atlassian, MyCSG, and Jitterbit, with a strong focus on data migration, synchronization, and workflow automation.
You will participate in design and delivery of medium-sized features and components across the full application development lifecycle – build, test, deployment, hosting, monitoring, and continuous improvement – working closely with architects, senior engineers, product owners, and support SMEs.

We are looking for Software Development Engineer II who will:

• You will participate in design and delivery of medium-sized features and components across the full application development lifecycle – build, test, deployment, hosting, monitoring, and continuous improvement
• You will be working closely with architects, senior engineers, product owners, and support SMEs.
• You will implement REST API integrations between Jira/Helix/ADO and other internal systems.
• You will contribute to Jitterbit (Private Agent Group) integrations, including configuration and scripting.
• You will support data migration tooling (e.g., Jira → ADO) across extract, transform, validate, and load stages.
• You will build checks and scripts to keep records in sync across Helix, Jira/ADO, and other systems
• You will partner with senior engineers on migration strategy and validation rules.
• You will deliver features in C#/.NET using Visual Studio and Git / Azure DevOps Repos
• You will contribute to Azure Pipelines CI/CD for builds, tests, and deployments.
• You will help develop and support web apps and service
• You will implement logging, monitoring, and alerting for integrations and services.
• You will help triage and resolve production issues across Helix, ADO, Atlassian, Jitterbit, and related flows.
• You will maintain runbooks and operational checks and participate in support/on-call rotations with guidance.
• You will participate in design discussions and estimations with senior engineers and architects.
• You will work closely with product, operations, and support teams to turn requirements into robust solutions.
• You will share knowledge through documentation, demos, and cross-training sessions

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in computer science, Software Engineering, or related field, or equivalent practical experience.
• 3–5 years of software engineering experience, ideally in enterprise or platform/tooling teams
• Strong programming skills in C#/.NET (or similar typed language) and experience working with REST APIs (consumption and basic design).
• Hands-on experience with application development lifecycle activities:
  • Implementing features
  • Writing and maintaining automated tests
  • Participating in build and deployment processes
  • Supporting applications in hosted/cloud environments
• Practical experience with integration or ETL tooling (e.g., Jitterbit, custom migration scripts, or equivalent), including error handling, throttling, and retry patterns
• Experience working with:
  • Jitterbit Script & JavaScript
  • REST & SOAP APIs
  • JSON, XML
  • Authentication patterns such as OAuth, Basic Auth, API keys
  • Webhooks and Postman / API testing tools
• Hands-on experience with Azure DevOps
  • Work items, queries, and boards
  • Azure Repos (Git)
  • Azure Pipelines CI/CD (build, release, deployment processes)
• Good working knowledge of SQL and data modeling for operational / reporting scenarios (e.g., staging tables for migrations, operational dashboards).
• Comfort working in Azure and/or other cloud environments (app services, service accounts, secrets, connectivity patterns).
• Strong debugging and problem-solving skills, particularly around distributed integrations (multiple systems, logs, and teams involved).
• Familiarity with logging and monitoring practices (e.g., structured logs, dashboards, alerts) across services and integrations.

Preferred / Nice to Have

• Prior work on large-scale migration tooling (issue trackers, ITSM tools, or similar) or complex synchronization jobs.
• Familiarity with Helix iPaaS / Jitterbit or equivalent iPaaS products, especially using Private Agent Groups
• Exposure to AI-assisted development tools (e.g., GitHub Copilot, Cursor, Azure Dev tools) and comfort experimenting with them in a safe, governed way
• Experience in IT service management / incident & change processes (MIM, ITIL) and working closely with operations/support teams.
• Kubernetes / Tanzu experience for deploying and operating containerized services (good to have).

Soft Skills & Ways of Working

• Innovative, curious, and eager to learn – actively explores new tools, patterns, and practices (including AI-assisted development) to improve productivity and quality.
• Demonstrates ownership of assigned tasks and features, following them through from implementation to stable production usage with guidance from senior engineers.
• Communicates clearly with both technical and non-technical stakeholders, especially when explaining trade-offs and limitations in migrations and integrations.
• Open to feedback and mentoring, and willing to mentor junior team members on specific tasks or tools (e.g., ADO basics, Jitterbit flows) as experience grows.
• Actively participates in cross-training, knowledge shares, and code/design reviews, helping raise the overall capability of the team.

CSGer Perks & Benefits:

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Location(s):

India Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.