Job Description

As DCE Engineer, you will be working closely with one of the major global ICPs gathering feature requirements, helping to on-board, involve in recovery efforts during a critical outage, analyzing logs to isolate faults, determining the root cause, and working towards defect resolution. You will be part of SW/product release cycle, providing software solutions through product enhancement, debuggability requirement during release planning/discussions. You will also work closely with SVT to optimize their test plans & Root Cause Analysis (RCA) discussions as per the ICP use-cases.

• Good troubleshooting and debugging skills to handle worldwide field escalations into Optical Systems Engineering.
• Investigate and troubleshoot customer issues in both Production and Lab environments to perform efficient and detailed RCA of field issues.
• Provide quick post FCS solutions to customer issues completing root cause analysis, temporary workaround for recovery and work with development team for corrective actions.
• Produce and deliver post-mortem actions to prevent the issues in the newer products by incorporating learning from the field.
• Active participation and contribution to System Development Lifecycle processes (Product/system requirement review discussions, Software Design implementation discussions, Peer code review, Work with the Product management team for Customer scenarios and use cases).
• Cross-functional coordination with multiple stakeholders within different Engineering and Services teams and with the customer to preserve customer confidence / experience.
• Discussion with Arch team to conclude on the necessary changes needed in System Architecture if necessary.
• Providing on-demand suggestions to the Arch Team on the ICP usage of Products to plan for Feature considerations.
• Increase the ability of global services teams to reduce escalations to Engineering by Building tools, knowledge bases, debug recipes.
• Implement process changes in Engineering org to prevent breakages, checklists, regression suites, drive custom solutions.
  

Must have:

• Minimum 5+ years’ experience in SW development organization.
• Engineering degree or Master from CS, EC with excellent grades from reputed institutes.
• Familiar with high demands and fast paced response requirements of the global ICPs.
• In depth knowledge of software systems, and operationalization in the hyperscale Data Center environment. Including Agile development, SDN, DevOps, and CI/CD environments.
• Excellent design analysis skills, including experience with software modeling, understanding of platform boot-up and device drivers, hardware-software interactions (e.g. interrupt architectures etc) and dependencies, high-availability, software reuse, performance, testability, and extensibility.
• Experience in either QNX or Linux RTOS Operating systems is a must.
• Deep understanding of optical fiber networking including transponders, OLS, Sub-sea and Pluggable.
• In-depth knowledge of optical network systems including L1 layer protocols like OTN, Fiber Channel, Ethernet, SONET/SDH, L0 OADM/DWDM/CWDM/ROADM/FOADM, technologies and Management Interfaces like Netconf, Restconf, gRPC, etc.
• Self-Driven and willing to take own initiatives and decision making and ability to perform under pressure.

Nice to have:

• Understanding of coherent communications systems, including experience with QPSK, 16QAM, and 64QAM, as well as coding and forward error correction algorithms.
• Good experience with ROADM, EDFA, Raman Amplifiers and Coherent Transponders.
• Experience with SDN technologies such as OpenFlow or OpenStack.
• Working experience in system control plane protocols like OSPF, RSTP, MPLS, LDP, and other L2/L3 protocols is a strong plus.
• Expertise in programming language C, C++ and Python programming for automation development.
• Experience with AI tools for SW Development such as Co-Pilot, Cursor etc.
• Proficiency MS tools (Excel, PowerPoint and Word).
• Highly detail-oriented, excellent analytical and troubleshooting skills, Strong problem-solving skills, applicable to large and complex network scenarios.