Want to transform the way people enjoy music, podcasts, radio, and audiobooks? Then come join the team that delivers the global audio experience on Alexa. If you’re passionate about building magical experiences for customers, while solving hard, complex technical problems, then this role is for you. Work across internal teams along with the world’s top music partners to deliver industry leading experiences across a growing array of Alexa supported devices and countries, all while being at the forefront of Generative AI and LLM capabilities.
There is a universe of tens of millions of distinct audio content that is available across streaming services. Using your voice, and timely proactive suggestions are the easiest ways to get to what you want. Alexa makes this magical for customers: ask any Alexa-enabled device to play your favorite song, podcast, book or a station, and Alexa will find the right content for you and play it. We also support being able to control and manage playback across multiple devices, and movement of media playback across them. It is still Day 1 for the audio experiences, and we're looking for a leader to help us make it even better.
On the Alexa Audio Team, you will have an enormous opportunity to impact the customer experience, design, architecture, and implementation of state of the art products that will be used every day by people you know. No matter what the role, we’re looking for people who are passionate about innovating on behalf of customers, demonstrate a high degree of product ownership, and want to have fun while they make history.
In this role you’ll have independent technical ownership on new customer features and supporting architecture on a day to day and week to week basis. You’ll learn new in-demand skills like building voice control interfaces and scalable API platforms interfacing with Generative AI that will be highly valuable as you grow your career at Amazon and beyond. You’ll work directly with Product Management and Design to refine the customer experience for Alexa Audio products. You’ll join a unique team in the Alexa organization with our own culture – we move fast to deliver new great features for customers and have a ton of fun doing it.
Come join us as we build the Alexa Playback Execution And Reliability across Linked devices (PEARL) team for Audio using innovative technologies.
Key job responsibilities
1. Design, implement, and deliver software in ambiguous and complex problem spaces of Alexa Audio working with partners such as product managers, technical program managers, and senior/principal engineers to deliver on the business goals related to Audio Experience.
2. Create infrastructure to bring the power of LLMs into the Audio space while championing best practices for software engineering and operational excellence.
3. Create tools and software to evaluate, analyze, and improve the model accuracy for various Audio experiences, while reducing latency and customer friction.
4. Influence the operational and engineering excellence roadmap across core audio services set by the lead SDEs to proactively address peak readiness, hardware efficiency, scaling, throttling and improve availability & resiliency for Alexa Audio Services.
5. Provide valuable design feedback around latency considerations, two-way door decisions and valuable coding feedback around coding standards, quality, versioning to both internal and external away teams, guide them on best practices for developing within Audio owned services and push back on proposals which do not adhere to our high quality standards.
6. Mentor junior members of the team and help them onboard. They participate in interviews and hiring efforts for the team, and constantly share knowledge of components they own and have expert knowledge of through mediums such as demos, lunch-n-learns, and org-wide emails.
7. Leadership principles that are most important for this role are ownership, deliver results, deep dive, bias for action, hire & develop the best, and earns trust
A day in the life
We collaborate across disciplines. You will have the opportunity to work closely with product managers, UX designers and researchers, and business intelligence engineers to innovate, measure, analyze and refine the experiences we deliver to millions of customers across the planet on a daily basis. Our roles are all well defined, but we encourage individuals to cross boundaries and learn from each other.
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.
CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
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You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
