Job Classification

Software Developer II: ServiceNow(141871)

Closing date: 3 July 2026

Job Family

Information Technology

Career Stream

Application Development

Leadership Pipeline

Manage Self: Technical

Job Purpose

We are hiring a ServiceNow Developer to be responsible for designing, configuring, developing, and implementing HR Service Delivery (HRSD) capabilities within the ServiceNow platform to streamline our HR processes and enhance employee experiences. This role requires an organized, self-driven person who can thrive working alone or in a team and can quickly adjust to changing priorities. The ideal candidate has a solution-focused mindset, is enthusiastic about technology, loves providing excellent customer service, and works well under pressure

Job Responsibilities

Solution Design & Configuration:

• Configure and customize HRSD modules: HR Case Management, Employee Center, HR Knowledge, HR Services Catalog, Lifecycle Events, Document Management, and COE (Centers of Excellence) data structures
• Design and implement record producers, catalog items, UI policies, client scripts, business rules, Flow Designer flows, reporting and IntegrationHub actions
• Build Journeys/Lifecycle Events for onboarding, offboarding, transfers, and other employee milestones

Development & Integration

• Develop secure, maintainable code using JavaScript, Glide API, ServiceNow Scripted REST APIs, UI Scripts, and Server-side scripting
• Integrate ServiceNow HRSD with HRIS/HCM systems (e.g. SAP SuccessFactors, SAP s/4HANA, Ariba), identity platforms, document e-signing, and case intake channels via IntegrationHub, MID Server, and REST/SOAP
• Implement role-based access controls (RBAC), security constraints, and contextual security for HR data

Platform Governance & Quality:

• Adhere to platform governance, update set strategy, source control, naming conventions, and coding standards
• Conduct unit testing, peer reviews, and support UAT with HR stakeholders
• Maintain technical documentation (design specs, data models, flow maps, runbooks)

Operations & Support:

• Troubleshoot incidents and defects; perform root cause analysis and propose preventive measures
• Optimize performance (queries, indexing, ACLs) and ensure platform health across HRSD applications
• Support release management, regression testing, and upgrade readiness (e.g. versions: Washington, Zurich, etc.)

Collaboration & Delivery:

• Work in Agile/Scrum teams, contributing to backlog refinement, estimation, sprint planning, demos, and retrospectives
• Partner with Product Owners, HR SMEs, ITSM teams, and security/compliance to align solutions with business outcomes
• Provide enablement to HR practitioners on case handling, knowledge authoring, and service catalog usage

Essential Qualifications - NQF Level

Preferred Qualification

Diploma / Certificate in multiple languages

Preferred Certifications

• Bachelor’s degree in mathematics, engineering, information systems, or a related field
• Completed ServiceNow Certifications (preferably)

Minimum Experience Level

• 3-5+ years’ experience developing on ServiceNow, with 2+ years focused on HRSD/ITSM/CSM/CMDB
• Knowledge of HRSD Implementation (preferably)
• Completed ServiceNow Certifications (preferably)
• Expertise in web development (HTML/HTML5, CSS, JavaScript/GLIDE)
• Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs
• Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems
• Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders
• Strong analysis, problem-solving, and decision-making skills

Technical / Professional Knowledge

Behavioural Competencies