AI Success™

Job Description

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.
Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.
We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.
Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself We consistently outperform and continue our leadership, and the results speak for themselves
From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.
Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.
About Testinium Tech Hub
Testinium is our trusted partner in software quality and testing They offer an open-source-based, enterprise-ready platform for test automation on web, mobile, and desktop Their headquarters is in Istanbul, with offices in Amsterdam, London, and Berlin Testinium is now the largest software testing company in Europe and the MENA region, with 950+ employees and 350+ projects They work with many respected companies in finance, telecom, and e-commerce, like ING, Allianz, PepsiCo, Turkcell, N11, and Udemy

What You Will Do

Provide technical support to 800+ global partners using JavaScript, HTML, CSS, and Go
Fix complex issues on partner websites
Join meetings with international clients and give live support when needed
Build user-friendly and high-performance web apps
Take action to prevent future technical problems
Work with other teams to ensure smooth processes
Prioritize tasks based on urgency and partner needs
Gain hands-on experience with Vue.js, Node.js, React, and Go
Work in a fast-paced and agile environment

What You Will Need

A degree in Computer Engineering or a related field (or equivalent experience)
Good knowledge of JavaScript, jQuery, HTML, and CSS
Basic knowledge of backend development and SQL (advanced knowledge is a plus)
A proactive and responsible approach to work
Fluency in Turkish and English
Good problem-solving and analytical thinking skills
Ability to manage time well and work on multiple projects
Curiosity and motivation to keep learning

Which Team Will You Join

You’ll join our Optimus team as a Software Developer. Optimus (Partner Support Development Team) provides technical support behind the scenes. We solve problems, keep our platform running smoothly, and make sure our partners have the best experience. We work fast, solve complex issues, and focus on both product and partner success. In SaaS, partner support means high-quality service — and that’s what Optimus delivers.
This team is responsible for handling incoming requests within the GMT+9 time zone, with shifts starting at 16:00 Turkey time (TRT).

What We Offer

Enjoy a monthly meal allowance designed to enhance your daily routine.
Access comprehensive private health insurance.
Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, Neoskola, and CloudGuru.
Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
Be part of a diverse team that’s as global as it gets, where every voice is heard and 50+ nationalities build together.
Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
Help build the team you want to work with and enjoy rewarding referral bonuses.
Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
From global retreats to team-building activities, expect year-round events that turn into lifelong memories.
Get inspired by the greatest minds in the tech industry through events like our Tech & Dev Talks.
Work from anywhere in Turkey through our fully remote setup.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
Please follow Insider One on LinkedIn, Instagram, X, Facebook and Medium!
We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.
To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.
If this sounds like who you are and where you aspire to be, we are excited to meet you.

About Insider One

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.

With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.

Insider One provides the ultimate vendor experience, proven in fifteen industries and more than 30 countries for more than a decade, to help teams be first, be focused, and be progressive, redefining what it means to lead in customer engagement.

Trusted by 2,000+ customers, including some of the world’s most loved brands like Samsung, L’Oréal, Unilever, Allianz, ING Group, Toyota, Singapore Airlines, and GAP, to accelerate growth, build customer love, and become a market leader.

Loved by customers, recognized by analysts, Insider One is the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need, including AI, Customer Data Management, Cross-Channel Journey Orchestration, and Personalization, offering brands unrivaled product excellence within a single consolidated platform. Accolades include:

- Leader in the IDC MarketScape: Worldwide AI-Enabled Marketing Platforms for Enterprise Companies 2025

- Leader in the Gartner Magic Quadrant for Personalization Engines, 2025

- #1 Customer Choice: 2025 Gartner Voice of the Customer for Personalization Engines

- Leader in the Forrester Wave for Experience Optimization Platforms, Q4 2024

- The Gartner Customers’ Choice for Multichannel Marketing Hubs in 2025

- The #1 G2 Leader in 11 categories, including CDP, Personalization Engines, Mobile Marketing, Customer Journey Analytics, SMS Marketing, WhatsApp Marketing, eCommerce Search, and eCommerce Personalization, with a perfect 100/100 user satisfaction score.

Industry

IT & Software

Company Size

1,001-5,000 employees

Headquarters

, OO

Year Founded

2012

Website

insiderone.com

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