Job Description

Be the one building AI-powered experiences where they matter most

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Internship Details: This internship/co-op opportunity is based in Toronto, Ontario and follows a hybrid work model. Candidates should be able to work from our downtown Toronto office 1–2 days per week, depending on team and business needs.

We are considering students available for internship/co-op terms ranging from 8 to 16 months beginning in May/June 2027

Role Overview

As a Software Developer Intern on the Genesys Cloud team, you will embed directly into an agile engineering team delivering high-impact features across our cloud platform. In this role, you will specifically contribute to projects focused on modern reporting and data insights, leveraging cutting-edge AI tools to accelerate development, improve software quality, and enhance engineering workflows.

You’ll experience a high-energy development environment where quality, automation, and scalability matter—all supported by a collaborative, friendly, and laid-back team culture. Alongside hands-on technical experience, you can expect dedicated mentorship, exposure to leadership across our Cloud business, and flexible work arrangements (in-office, hybrid, or fully virtual depending on location).

Responsibilities / Job Duties

• Build & Deliver: Collaborate with team members to design, develop, and test scalable, reliable features powering our reporting and analytics solutions.
• AI-Augmented Engineering: Actively leverage modern AI coding assistants and development tools to explore, prototype, write, and refactor code, accelerating time-to-market.
• Engineering Quality & Testing: Write and maintain comprehensive unit, integration, and acceptance tests to ensure enterprise-grade stability and performance.
• Collaborative Development: Actively participate in peer code reviews, architectural discussions, and agile team ceremonies.
• Security & Compliance: Understand and uphold Genesys' strict standards for security, data privacy (including HIPAA compliance guidelines), and our Code of Business Conduct and Ethics.
• Have Fun: Bring your enthusiasm, engage with teammates, and enjoy learning and building great software together.

Required Qualifications

• Actively pursuing a Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical discipline.
• Familiarity with at least one modern programming language (e.g., Python, TypeScript/JavaScript, or Java).
• Familiarity with Git version control systems (e.g., Bitbucket, GitHub, or GitLab).
• Demonstrated curiosity and eagerness to learn new technologies, cloud architectures, modern data/reporting stacks, and stay on top of the rapid evolution of AI.
• Strong communication, analytical thinking, and problem-solving skills.
• Preferred / Bonus Qualifications
• Hands-on experience or active experimentation with modern AI developer tools and agentic coding CLI/assistants (e.g., Claude Code, Kiro, Cursor, Copilot, or similar LLM-driven development tools).
• Exposure to data visualization, reporting pipelines, or API integrations.
• Prior experience or coursework in automated testing frameworks, CI/CD pipelines, or cloud services (e.g., AWS).

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.