Bristol Myers Squibb

Software Developer I - ServiceNow

Bristol Myers Squibb  •  Hyderabad, IN (Onsite)  •  1 hour ago
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Job Description

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Position Summary:

This position plays a key role in designing and maintaining ServiceNow. The person in this role will be responsible to deliver new technology features and support fixes to optimize BMS ServiceNow Operations and functional enhancements. You will collaborate with stakeholders and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience.

At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.

If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!

Key Responsibilities

  • Collaborate with stakeholders, system architects and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience
  • Support and identify opportunities for continuous improvement
  • Adopt broad, enterprise-wide view and understanding of strategy, processes and capabilities
  • Communicate status updates to stakeholders and manage expectations
  • Conduct User Acceptance Testing (UAT) to ensure the requirements are met
  • Engage and the support business services and ensure adherence to technology standards across capability delivery teams including service providers
  • Work closely with cross-functional teams to deliver ServiceNow solutions.
  • Work with the development team to troubleshoot and resolve issues/incidents.
  • Collaborate with product owners and stakeholders to ensure requirements are clearly understood and backlog items are prioritized.
  • Demonstrate a flexible and adaptive approach to accommodate changing requirements.

Qualifications & Experience

  • Degree in Computer Science, Information Systems, related field, or equivalent work experience
  • 2-3 years of ServiceNow experience
  • Experience with ServiceNow modules (ITSM, ITAM, ITOM, IRM (GRC/TPRM), HRSD)
  • Strong analytical and problem-solving skills to troubleshoot and resolve technical issues
  • Excellent communication and collaboration abilities to work effectively with cross-functional teams
  • Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment
  • Makes decisions while understanding the team's work and how it fits into the broader enterprise
  • Demonstrates awareness of functional business context and the impact on their own work
  • Identifies opportunities to improve and grow, balancing performance feedback and career development​
  • Displays understanding of performance metrics driving the team's goals and questions the external environment and its' implication on the goals and strategies
  • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certification is a plus.

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

For roles based in Los Angeles County only: If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If this posting is missing required information required by local law or incorrect, contact BMS at TAEnablement@bms.com with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.

R1604126 : Software Developer I - ServiceNow

Bristol Myers Squibb

About Bristol Myers Squibb

At Bristol Myers Squibb, we work every day to transform patients’ lives through science. That work inspires some of the most interesting, meaningful, and life-changing careers you’ll experience. Join us and pursue innovative ideas alongside some of the brightest minds in biopharma, collaborating with a team rich in diversity of experiences, and perspectives. We have built a sustainable pipeline of potential therapies and are leveraging translational medicine and data analytics to understand how we can deliver the right medicine to the right patient, at the right time, to achieve the best outcome.

Whether in a scientific, business or supporting function, a career at BMS means you’ll be inspired every day to grow and thrive through opportunities that are uncommon in scale and scope. Here, you’ll be on the cutting edge of powerful innovation in oncology, hematology, immunology, cardiovascular disease, and fibrosis, with colleagues united in the mission to help patients.

Through the Bristol Myers Squibb Foundation, we also promote health equity and seek to improve health outcomes of populations disproportionately affected by serious diseases and conditions. Our mission is to give new hope to help patients prevail over serious disease – it drives everything we do.

Review our Social Media Community Guidelines at: https://www.bms.com/social-media-community-guidelines.html

Industry
Chemicals & Materials
Company Size
10,000+ employees
Headquarters
Lawrence Township, NJ
Year Founded
Unknown
Website
bms.com
Social Media