Job Description

Software Developer - Backend (Contact Center)

Department: Development & Engineering

Employment Type: Full Time

Location: Portugal

Reporting To: Tiago Leitao

*ALL CANDIDATES MUST BE LOCATED IN PORTUGAL*

We offer a hybrid working style, with offices in Coimbra, Aveiro, and Porto, giving team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork.

About Intermedia
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud-based communication technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
About the Role:Intermedia is looking for a talented Backend Developer to join our Contact Center, Real Time Dashboards team. In this role you will build and evolve the services that power live dashboard experiences—aggregating high-volume events into accurate operational metrics with low latency and high reliability. This is a great match if you are a motivated self-starter who’s able to dig into complex code, improve scalability and stability, and take ownership of production-grade services that directly impact customers.

Key Responsibilities

· Develop high-quality code that is scalable, readable, and adheres to company standards.· Design, build, and maintain backend APIs and services for real-time dashboard data delivery.· Analyze and improve the efficiency, scalability, and stability of existing systems. · Collaborate with stakeholders to define system requirements, integrate business logic, and refine technical solutions.· Troubleshoot, debug, and upgrade existing software.· Document development processes, code changes and other technical information.

Skills, Knowledge and Expertise

• Bachelor’s Degree in Computer Science, or equivalent field and 2+ years of experience.
• Experience with NET technologies, including C# and ASP.NET / ASP.NET Core for building APIs and services.
• Strong problem-solving skills, attention to reliability, and comfort operating in a production environment.
• Excellent communication, presentation and written skills.
• A working understanding of Agile and some of its frameworks such as Scrum/SaFE/LeSS.
• Passion for coaching those with less experience in areas of need and view that as a great opportunity.

Bonus Skills:

• Working knowledge Azure and Amazon Web Services with a globalized product
• Familiarity with DevOps concepts and tools
• Leading projects from concept to delivery

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.