Job Description

Unleash your potential and shape your future in a role that transforms raw data into innovative solutions. Be at the forefront, collaborate with stakeholders, and excel in both traditional and low-code environments to enhance operational efficiency.

As an Operations Automation Associate in Commercial & Investment Bank, you conduct intermediate intelligent automation and business analysis to gather requirements from the Operational Function to translate process improvements and solutions for operations efficiencies. You gather information, execute, and implement automation and the digitization strategy to deliver the outcomes of the automation to support the Operations function.

Job responsibilities:

• Engages with stakeholders and insights team to support all aspects of process automation engagements including requirements gathering, solution architecture, solution development, testing, deployment, and continuous improvement while adhering to the firm’s standards, controls, and intelligence automation solutions governance
• Contributes to the implementation of the operational automation strategy involving intelligence automation tools, and contributes to the identification of Objectives and Key Results (OKR), Key Performance Indicators (KPIs), or metrics to deliver benefits from operational automation
• Collaborate with technology teams to create the necessary infrastructure that supports both traditional coding and low-code automation capabilities.
• Utilizes intelligent automation solutions and AI solutions which allows the team to automate functions and deliver benefits including capacity creation, risk reduction, and the streamlining of operational processes.
• Implement and maintain CI/CD Pipelines, automated testing and monitoring for reliability.
• Implement the operational automation strategy involving intelligent automation tools, AI solutions and work with technology to create the required infrastructure to support automation capabilities.
• Support post-delivery enablement team in training business users, adoption.
• Coach and mentor less experienced team members on automation tools and potentially create and/or deliver training curriculum and courses around workflow automation.

Required qualifications, capabilities, and skills:

• 3+ years of experience in process automation, software development, or systems integration.
• Strong proficiency in wireframing and prototyping using tools such as Figma, Sketch, Adobe XD, or similar.
• Experience in documenting design processes, data governance, version control, user flows and interface specifications for development teams
• Proficiency in programming languages and technologies, including Python, Java, HTML/CSS3, and JavaScript/TypeScript with familiarity in both SQL and NoSQL database systems
• Hands-on experience with RPA (UiPath, etc.) and exposure to OCR/IDP platforms (Instabase, etc.)
• Experience with cloud hosting platforms (AWS, Azure) and modern front-end technologies
• Knowledge on API development and integrations 
• Experience with version control systems (GitHub, Bit Bucket, etc.)
• Experience with automated testing and CI/CD practices
• MUST BE WILLING TO RELOCATE IN CEBU.***

Preferred qualifications, capabilities, and skills:

• Bachelor's or higher degree in IT, Computer Science, Engineering or related field
• Elevated understanding of business analysis, design, development, testing, and deployment
• Experience working with a variety of AI technologies (e.g., LLM, ML frameworks & algorithms, NLP).
• Exposure to process mining tools
• Experience with Power Platform and DBMS

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.