Job Description

• Serve as a trusted client-facing consultant by translating complex technical concepts into clear, actionable guidance.
• Partner with clients and internal teams to understand onboarding requirements, patient access workflows, and implementation objectives.
• Design, document, and present scalable workflow solutions aligned with client goals and Relatient best practices.
• Configure and support workflow implementations across product modules, EMR integrations, reporting, and system controls within the Relatient platform.
• Lead onboarding discovery sessions, workflow documentation, and configuration planning activities.
• Collaborate with project managers, interoperability teams, and internal stakeholders to ensure timely and successful solution delivery.
• Advocate for client needs while balancing implementation standards, timelines, and product capabilities.
• Identify implementation risks proactively and communicate mitigation strategies to clients and internal stakeholders.
• Facilitate software testing activities to validate solution quality, accuracy, and performance.
• Support project coordination activities, including task tracking, milestone management, and status reporting.
• Utilize technologies such as SQL, APIs, HL7, and batch interfaces to support integration, data integrity, and system reliability.
• Maintain current knowledge of Relatient product capabilities, releases, and implementation best practices.
• Create and maintain implementation documentation to support internal consistency, training, and continuous improvement.
• Monitor workload priorities and communicate resource concerns or delivery risks appropriately.

• Bachelor’s degree in business, health Sciences, data Analytics, engineering, or a related field preferred. Equivalent Health IT or provider organization experience may be considered in lieu of a degree.
• 5+ years of experience in healthcare technology, healthcare operations, or a related industry.
• Experience working with SQL, APIs, HL7, batch interfaces, and technical specifications.
• Ability to effectively engage and influence a broad range of stakeholders.
• Strong organizational skills with the ability to prioritize and manage multiple projects simultaneously.

• Successful implementation delivery within established timelines and project scope.
• High client satisfaction through effective communication, workflow design, and execution.
• Accurate and scalable solution configurations aligned with operational and technical requirements.
• Proactive identification and resolution of implementation risks and dependencies.
• Strong collaboration across internal teams resulting in seamless onboarding experiences.
• Ongoing contributions to process improvement, documentation quality, and operational efficiency.

• Act with purpose, focus, and accountability.
• Collaborate across teams and communicate clearly.
• Keep improving and automate what slows you down.

• Traveling up to 20% may be required.

• Medical, dental, and vision coverage
• Company-paid life and disability insurance
• HSA with employer contributions
• Employee Assistance Program (EAP)
• 401(k) with company match
• Unlimited PTO, 10 paid holidays, and paid parental leave